2019 Summit Agenda

MC OPENS

Welcome Address

Anthony Butler, Distinguished Engineer and Blockchain Leader, Chief Technology Officer, IBM Middle East and Africa

Welcome Address

Khaled Bou Antoun, General Manager, Canon Emirates

Ushering in the Era of Digital Opportunity

• Digital innovation presents an immense opportunity. Every bank is embracing it.
• Yet some banks are in a better position than others. Have you set your sight high enough?
• How to find new sources of untapped value on your path to reach the highest quartile?
• Which pitfalls to avoid?

Abhijit Akerkar, Head of AI Business Integration, Lloyds Banking Group

Enabling Banks to thrive in a world of disruption

• Organizations might look the same in their digital capabilities, but are they same when it comes to execution.
• How should organizations approach their digital transformation and why their approaches may differ.
• How do global institutions like Lloyds approach their digital transformation.
• What is required of banks in the Middle East to be truly successful in their transformation efforts.

Morteza Mahjour, Former Group CIO, Former Group CIOO, Lloyds Banking Group & Royal Bank of Canada

Building Customers Loyalty through Excellent Experience

• Listen to your clients
• Listen to your employees
• Open up your mind (and architecture)

Julia Sobolewska, Consulting Director – Trade Finance, Comarch

Reconstructing the User-Experience Paradigm: Going Beyond the Opti-channel World

• 65% of UAE’s population fall under the ‘youth’ category – what can banks do digitally to better serve this segment who are more inclined towards a ‘user-experience’ over luxury
• Seamless customer experience – vertical integration of processes & platforms
• Enhancing UX – collaborate or compete? Understanding what API & BaaS brings to the market
• Is using AR / VR at your bank necessarily the best choice when it comes to better customer experience?
• RPA and AI: Outlining the next steps in the efficiency game for banks to deliver better user experiences

Evans Munyuki, Group Chief Digital Officer, EmiratesNBD

CIO Panel: Using the Next Wave of Digitalization to Mitigate Missing Out on the Unexplored Market

• Helping banks achieve an omni-channel experience – what can technology do for you?
• Having the best of both worlds – achieving new customer experiences with a more efficient operating model
• What can banks do to enhance their products & services in the digital sphere?
• Are mobile applications really steering the pathway to digital banking?

Ali Alomran, CIO, Arab National Bank - KSA
Leen Al-Atassi, Head of Innovation, CEO Office, Oman Arab Bank - Oman
P.S Suresh, Head of IT Architecture & Strategy, Bank Muscat - Oman
Sanjeev Mulay, CIO, First Abu Dhabi Bank
Shino Thomas, CIO & Head of PMO & Tech Transformation, National Bank of Oman - Oman
Sriram Srinivasan, MSC Lead - FSI, Dark Matter
Stephane Malrait, Global Head of Market Structure and Innovation for Financial Markets, ING Bank – London

Leading the digital transformation journey with courage: From Vision to Execution

• One holistic view on digital transformation leadership; a new era for growth and engagement models
• Regulatory compliance: A necessity or a valuable asset? How regulation can contribute to your business.
• Creating customer experience: your clients – yes, but how about your internal ‘customers’?
• Digitization: the race for digital leadership (RPA, AI, Blockchain)
• What is next…?

Khaled Bou Antoun, General Manager, Canon Emirates

Big Data and Digital Transformation: Where are you on the Journey?

• Describing the data challenges organizations face
• Challenging the technologies available to win in Digital Transformation
• Techniques for building a data and analytics culture

Abboud Ghanem, Sales Director, MEA, Alteryx

Creating Connected Experiences

• What is the connected experience strategy? 
• How to transform from a traditional to digital-first bank
• How to connect your customers to value
• How to stay relevant when disruption is knocking on your door demanding for change

Saqib Khan, Head of Middle East, Backbase

Getting Ready for Artificial Intelligence (AI) & Machine Learning in the Banking & Financial Services Industry

• How is intelligent automation disrupting the financial services industry?
• Can incorporating AI in our banking systems bring down the proportion of financial fraud & crimes?
• Personalizing customer service in a digital-centric banking environment
• Automating credit worthiness analysis & improving the lending process to the deserving segment of customers

Johnson Poh, Executive Director & Head Enterprise Artificial Intelligence, United Overseas Bank – Singapore

Getting Ready for Hyper Banking – The Time is Now

• Embracing transformation for evolving customer needs
• Looking beyond the hype and profiting from technology
• Plugging seamlessly into the platformificated ecosystem

Daragh O’Byrne, Vice President and Global Head of Marketing and Alliances, Nucleus Software

Intelligent Technologies Optimize, Extend, and Transform the Banking Business

Join MDSap in this session and find out how banks deliver digital services by creating intelligent enterprises using integrated applications, intelligent technologies, and a digital platform from SAP

Ilker Tasdemir, Director of Business Development, MDSap

Answering to Gen Z expectations – as customer and as workforce

• Serving an emerging digital challenger or revolutionize our incumbent partners – why not both?
• What is the ApPello ecosystem integrated experience strategy? – from omni-channel customer portal to seamless back office
• How to boost your lending business in an ever-changing banking market
• Powerful ways of reaching, engaging and retaining digital native customers

Béla Vér, CEO, ApPello

Chief Data Officer Panel: The Pathway to a Holistic Data-Driven Digital Transformation

• What are the strategies, pillars and cornerstones that need to be put in to achieve holistic digital transformation?
• What are the emerging trends and customer landscape that Banks needs to consider while bringing digital changes?
• What are the cultural challenges that banks bestow in order to adapt any digital change?
• What are the extra services offered by Challenger Banks that are challenging traditional banks?

Panel Moderated by:
Pawel A. Stefanski, Financial Services Sector Leader, IBM Middle East & Africa

Ebru Jouzy, Regional Head of Global Risk Analytics, HSBC
Johnson Poh, Executive Director & Head Enterprise Artificial Intelligence, United Overseas Bank – Singapore
Paolo Barbesino, SVP & Head of Multichannel Banking, EmiratesNBD
Ross Mcnaughton, Head of Group Information Security, Ahli United Bank - Bahrain
Syed Mohammad Naqvi, Head of Data and Analytics, Al Hilal Bank

The Amazon Effect: How consumer expectations for dealing with banks are being set by tech giants

Temenos will share 4 years of research in to Account Opening and Loan Applications globally to show how banks are responding to consumer expectations of “digital self-service” in origination. The session will also cover best practices for banks wanting to allow new consumers to open accounts or apply for loans online and on mobile.

Derek Corcoran, Chief Experience Officer, Temenos

Future of Biometrics – Beyond Fingerprints and Retina Scans

• How the combination of EMV chip technology along with Biometric technology give rise to the era of smart cards?
• How does biometrics ensure future of banking security?
• How will biometrics balance security and convenience under Open Banking?

MC OPENS

Profitable & Unprofitable Customer Growth

Growth and profitable growth of Retail Banking customers are two different outcomes and require two different sets of strategies, KPIs and incentives. Find out how to begin thinking about, planning for and optimizing profitable customer growth, including targeting prospects, optimizing channels and products and managing retention.  

David Bolocan, Executive Director for Retail and Wealth Deposits and Consumer Segments, BBVA Compass – USA

Setting Up a Strategic Roadmap for Open Banking

• How can banks and fintechs collaborate to promote innovation?
• What is the role played by APIs in driving this momentum?
• Going beyond open banking with digital identities
• How can banks test data security strategies with open banking?
• Banks vs. FinTechs – friends or foes?

Building a Digital Attacker

• Trends affecting the banking industry
• Digital transformation and what it means for banks
• Success stories of banks adopting change
• Building the ultimate digital challenger bank

Sherif Aziz, Digital Client Executive - Middle East, Kony

Launching Digital Banks: How banks can transform digital threats into business opportunities

• What are the key digital trends that are challenging the banking industry and who are the companies that are leading the disruption of the banking model.
• How banks can take advantage of these new trends and transform digital threats into business opportunities.
• What are the key elements of a holistic digital transformation and how banks can orchestrate an end-to-end digital roadmap.
• What are the characteristics and components of “Best of Breed Digital Banking Architectures”.

Manuel M. Alonso, Financial Services IS&BD Leader, IBM Middle East
Yousef Abdul Qader, Banking Leader, IBM Middle East

Adopting a Collaborative Approach towards Fintechs – Opportunities & Challenges

• Should banks collaborate or compete to achieve a common goal? What is the way forward?
• What is the best way to work with Fintech companies? What are the main challenges?
• How can banks come up with new models to stay relevant in digital era?
• What are lesson to learn from other regions in financial innovation?
• What are the possible challenges that banks, and other financial institutions, might face while servicing the UAE market in the coming years? An overview of what is to come and overcoming potential hurdles

Stephane Malrait, Global Head of Market Structure and Innovation for Financial Markets, ING Bank – London

CMO Panel: Power of Personalization

• How can banks engage, acquire and retain customers while providing them the highest levels of satisfaction by studying their behavioral DNA
• How can artificial intelligence (AI) and machine learning act as catalysts?
• Consumer control and customization in online environments – what can we achieve?

Murtadha Jawad Al Lawati, AGM Head of Marketing & Corporate Communications, Alizz Islamic Bank - Oman
Petr Klimes, Global Head of Marketing, ADIB
Prashant Menon, SVP and Head of Marketing & Customer Analytics, First Abu Dhabi Bank
Qasim Ilyas, Strategic Sales Manager, Canon Middle East
Richard Hicks, Chief Marketing Officer, National Bank of Bahrain - Bahrain
Sandeep Poduval, Head of Marketing, Commercial Bank of Dubai
Sridhar Iyer, Head of Mashreq Neo (Digital Bank) and Marketing, Mashreq Bank
Vikram Krishna, Executive Vice President, Head of Group Marketing & Customer Experience, Emirates NBD

Leveraging AI to Combat Financial Crimes more Effectively

• Money laundering - why do we care about that?
• How to discover new fraudsters' strategies?
• Reducing false alarms using AI systems and covering for the risk of money laundering.
• Using technology to solve real-world problems of money laundering and financial fraud

Neha Goel, Business Development Manager, Comarch
Pawel Kryszkiewicz, Product Manager, Comarch

Panel Discussion: The Future of Corporate Banking – Unlocking New Markets & Bringing Innovation to the Table

• Increasing lending & unlocking liquidity to the SME sector in the Middle East – A discussion on strategies for growth
• Understanding the evolving world of corporate banking – what is the impact of fintech-led innovation & what changes can we expect?
• Improvising with technology-led service offerings – how to go about gaining market share?
• Sharia-compliant corporate & SME banking – is there an opportunity for new Islamic-based offerings to enter the market?

Adam Long, Regional Head Compliance, Corporate & Institutional Banking and Commercial Banking, MEA, Standard Chartered Bank
Aly Ajani, Head of Corporate Banking, Citibank
Arup Ganguli, Head of MNC Banking, RAKBANK
Jameel Khan, Head of Strategy & Governance – Technology, Mashreq Bank
Kazim Ali, Head of Corporate Banking, Noor Islamic Bank
Suresh Lalwani, Head of Coverage, Business Banking - CCBBG, Commercial Bank of Dubai
Yogesh Kale, Head of Islamic Corporate Banking, ADCB

Creating Secure Environments Using Technology to Protect Customers

• How can artificial intelligence mitigate the risk of scams and minimize false positives?
• How will this technology mitigate the risk of non-compliance?
• How does blockchain promise secure digital payments?
• Faster than the fraudsters: Protecting real-time payments and open banking
• What are the measures taken by the financial services industry to establish cyber-security?

Panel Discussion: Inside Tomorrow's Retail Bank

• What are the amendments made in the rules related to personal loans? How will affect loan amount, duration of repayment and monthly instalments?
• What are the plans of banks to expand its card business?
• What are the unique products and services created in direct response to customer’s needs and wants?

Panel Moderated by:
Iqbal Alikhan, Program Director, Blockchain & Innovations, IBM Global Markets, Enterprise

Amit Malhotra, General Manager – Personal Banking Group, Commercial Bank of Dubai
David Bolocan, Executive Director for Retail and Wealth Deposits and Consumer Segments, BBVA Compass – USA
Fahad Y Altwaijri, Head of Retail Banking Technology | SABB Technology Services, SABB - KSA
Kolood Algofaily, Regional Head of Retail Banking and Wealth Management, SABB - KSA
Moustafa Mahfouz, Head of Retail Banking and SME, Doha Bank
Rengan Seshadri, Head of Cards, Loans and Assets, Citibank

How the Protection of Mobile Apps will Increase their Customer Experience

Jacques Caers, Head of Sales – Financial Markets, Guardsquare