2019 Summit Agenda

MC OPENS

Welcome Address

Ushering in the Era of Digital Opportunity

• Digital FinTech innovation represents a new era of opportunity for those who embrace it
• Increasing customer expectations and decreasing avenues to find cheaper qualified labor sources are putting pressure on financial institutions like never before
• How can your organization #domore and #bebetter?
• How can you drive productivity, foster collaboration and deliver superior customer experiences?

Adopting a Collaborative Approach towards Fintechs – Opportunities & Challenges

• Should banks collaborate or compete to achieve a common goal? What is the way forward?
• How can banks come up with new models to stay relevant in digital era?
• What are the possible challenges that banks and other financial institutions might face while servicing the UAE market in the coming years? An overview of what is to come & overcoming potential hurdles

Getting Ready for Artificial Intelligence (AI) & Machine Learning in the Banking & Financial Services Industry

• How is intelligent automation disrupting the financial services industry?
• Can incorporating AI in our banking systems bring down the proportion of financial fraud & crimes?
• Personalizing customer service in a digital-centric banking environment
• Automating credit worthiness analysis & improving the lending process to the deserving segment of customers

Reconstructing the User-Experience Paradigm : Going Beyond the Opti-channel World

• 65% of UAE’s population fall under the ‘youth’ category – what can banks do digitally to better serve this segment who are more inclined towards a ‘user-experience’ over luxury
• Seamless customer experience – vertical integration of processes & platforms
• Enhancing UX – collaborate or compete? Understanding what API & BaaS brings to the market
• Is using AR / VR at your bank necessarily the best choice when it comes to better customer experience?
• RPA and AI: Outlining the next steps in the efficiency game for banks to deliver better user experiences

CIO Panel: Using the Next Wave of Digitalization to Mitigate Missing Out on the Unexplored Market

• Helping banks achieve an omni-channel experience – what can technology do for you?
• Having the best of both worlds – achieving new customer experiences with a more efficient operating model
• What can banks do to enhance their products & services in the digital sphere?
• Are mobile applications really steering the pathway to digital banking?

Staying Relevant in the Digital Era – Banking Modernization with Blockchain

• Understanding what blockchain can do for your bank – enhancing cryptographic security, permission-less participation & identity management
• Using distributed ledgers for trade reconciliation? Is your blockchain solution water-tight?
• Self-sovereign identity dilemma – is blockchain the answer?

Workforce of the Future – Robotic Process Automation (RPA)

• Are chatbots necessarily improving customer experiences at your bank?
• Understanding why RPA bots are set to disrupt the enterprise
• Supporting cognitive computing with RPA – how does it work?

Big Data & Cloud Computing – The Perfect Combination for the Banking Industry

With increasing number of banking customers, it becomes important for the Banks to segregate and store the data in such a way that it can be used to offer personalized products and also manage the risks. Cloud computing offers “As-a-service” model for big data for improved analysis, simplified infrastructure and lower the ownership cost while maintaining security and privacy.

In this session we will be discussing how banks can use the cloud infrastructure to better manage their customer data to yield better results.

Chief Digital Officer Panel: The Pathway to a Holistic Journey-Driven Digital Transformation

• What are the strategies, pillars and cornerstones that need to be put in to achieve holistic digital transformation?
• What are the emerging trends and customer landscape that Banks needs to consider while bringing digital changes?
• What are the cultural challenges that banks bestow in order to adapt any digital change?
• What are the extra services offered by Challenger Banks that are challenging traditional banks?

Digital payment regulation landscape

• What will be the impact of this regulation on stakeholders?
• How will it affect the traditional Banking?
• Is this regulation opportunity of threat to PSPs?

Panel Discussion: Inside Tomorrow's Retail Bank

• What are the amendments made in the rules related to personal loans? How will affect loan amount, duration of repayment and monthly instalments?
• What are the plans of banks to expand its card business?
• What are the unique products and services created in direct response to customer’s needs and wants?

Future of Biometrics – Beyond fingerprints and retina scans

• How the combination of EMV chip technology along with Biometric technology give rise to the era of smart cards?
• How does biometrics ensure future of banking security?
• How will biometrics balance security and convenience under Open Banking?

MC OPENS

The Future of Payments 2020

• Establishing a reliable and secure digital payments platform
• Will the gaining popularity of e-payments and mobile payments transform UAE into a cashless economy?
• What is the state of play of instant payments in the UAE?
• Digital wallets & real-time payments – ensuring interoperability

A Privacy-Focused Know Your Customer (KYC) Protocol

• AI and RPA – reducing false positives and producing KYC reports while studying customer patterns
• How can financial institutions utilize Blockchain technology to fight money laundering?
• How do banks satisfy KYC obligations considering AML and data protection regulations?

Demystifying The Financial Regulatory Landscape In The UAE

• RegTechs : Revolutionizing compliance and promoting financial inclusion
• Reducing the compliance costs for financial institutions by the use of Regtechs
• How do RegTechs bridge the e-KYC utility project in UAE?

CMO Panel : Power of Personalization

• How can banks engage, acquire and retain customers while providing them the highest levels of satisfaction by studying their behavioral DNA
• How can artificial intelligence (AI) and machine learning act as catalysts?
• Consumer control and customization in online environments – what can we achieve?

Setting Up a Strategic Road-Map for Open Banking

• How collaboration of banks and FinTechs promote innovation?
• What is the role played by APIs in driving this momentum?
• Going beyond open banking with digital identities
• How can banks test data security strategies with open banking?
• Banks vs. FinTechs – friends or foes?

Data Driven Disruption in the Banking Industry

• How is the use of big data in the UAE serving as the new oil for the economy?
• How the 4 V’s – Variety, Velocity, Volume and Value work together in real-time analysis of data to make business decisions
• How can companies boost their growth by the use of big data?

Beyond 2019 – Exploring the Impact of Blockchain in Banks

• How can Blockchain simplify the current business process like Cryptographic security and Identity Management?
• How can Blockchain streamline financial services like decentralized infrastructure and well organized clearing and payment processes?
• While employing Blockchain, what are the regulatory challenges while complying with KYC/AML, Taxation and Regulatory prospect?
• How will this technology eliminate the intermediaries and lower the transaction costs?
• Roadmap to Future of Blockchain with better education, training programs and development of new toolkits.

Creating Secure Environments Using Technology to Protect Customers

• How can artificial intelligence mitigate the risk of scams and minimize false positives?
• How will this technology mitigate the risk of non-compliance?
• How does blockchain promise secure digital payments?
• Faster than the fraudsters: Protecting real-time payments and open banking
• What are the measures taken by the financial services industry to establish cyber-security?

Panel Discussion: The Future of Corporate Banking – Unlocking New Markets & Bringing Innovation to the Table

• Increasing lending & unlocking liquidity to the SME sector in the Middle East – A discussion on strategies for growth
• Understanding the evolving world of corporate banking – what is the impact of fintech-led innovation & what changes can we expect?
• Improvising with technology-led service offerings – how to go about gaining market share?
• Sharia-compliant corporate & SME banking – is there an opportunity for new Islamic-based offerings to enter the market?

Cybersecurity, Fraud and Operational Risk: Era of Cognitive Convergence

• Aligning Security and Fraud Management Strategies
• How can organization fight evolving threats with AI?
• Exploring a holistic and formalized approach to understand present and future risks