Summit Agenda

WELCOME ADDRESS & MC OPEN

Driving effective digital transformation – rethinking the traditional business model

• Digitizing the banking industry is a need, not a want
• The role of the pandemic in forcing a speedy transition
• Tackling the challenges: shifting the culture, budgeting, training and other roadblocks

The rise of conversational banking

• Overview of benefits and risks of chatbot technology
• How to reduce costs whilst improving customer experience
• Implementing the right chatbot for your needs

PANEL DISCUSSION:
The CIO's complex role as digital transformer

• Where should the CIO be placing their focus when facilitating the move to digital banking?
• Why the CIO is a critical piece in the digitization puzzle
• The strategies being implemented to maintain an efficient, stable culture whilst keeping up with the competition

How AI is meeting the high expectations of today's banking customers

• Harnessing the power of advanced analytics to combat bank fraud
• Gathering insights into customer experiences and identifying areas to be improved
• How to utilise AI effectively and challenges that may arise

More data, more problems: beat sluggish data processing with edge computing

• New technologies come with large amounts of data, which can impact efficiency. How can banks strike a balance?
• Edge computing as a critical component of digital banking structure
• Utilising valuable data without compromising on speed and agility

Predicting revenue growth through customer data

• Analysing the behaviour and experience of customers to identify areas needing improvement
• What does the customer need and how can we provide it to ensure retention?
• Boost profitability by identifying flaws and addressing weaknesses head on

PANEL DISCUSSION:
CDOs: Creating Business Value by Unlocking Asset Potential

• The CDO’s position at the forefront of digital banking
• Responsibilities within the role:  why the CDO is so valuable
• How the role of the CDO is evolving and what to expect going forward

Quantum Computing: a data analytics game changer?

• A revolutionary data-crunching process that is tipped to drive banking into the future
• Challenges and risks: how long until this powerful technology will be commonplace?
• A complex yet highly promising opportunity for optimal data processing

Cloud banking: a game changer for future banking

• Organising data effectively for better outcomes
• How can cloud computing drive business innovation?
• The security question: why customers needn’t worry about cloud safety

PANEL DISCUSSION:
The future of open banking

• Improving customer experience and fostering healthy competition in the banking industry
• How to build trust and ensure customer security
• How is open banking driving innovation within the sector?

PANEL DISCUSSION:
Trends to watch in corporate banking

• The pandemic has forced banks to be more virtual, resilient and customer-centric than ever before
• How data-driven capabilities will only become more imperative
• What can we expect from the year ahead?

WELCOME ADDRESS & MC OPEN

Fintech companies: competitors or collaborators?

• How fintechs are using their niche approach to their advantage
• As banks lose their ‘one stop shop’ status, what can they do to stay relevant?
• Lessons to be learned

Blockchain technology and transparent banking

• Not just a platform for cryptocurrency
• How blockchain is helping to create secure and transparent payment networks
• Challenges in adoption and how to overcome them

Digital fluency in the banking sector

• The difference between digital literacy and digital fluency
• Elevating digital knowledge and fluency to foster growth and innovation
• The increased demand for fluency post pandemic
• Short term and long term benefits

PANEL DISCUSSION:
How the CMO went from overlooked to a ‘must-have’

• Digitization has made the CMO an integral component within the banking world
• Managing the customer experience
• Effective marketing as a means of driving innovation

Remaining strong and safe in the face of cyber crime

• Anonymity makes bank fraud an attractive option to cyber criminals. How can banks protect themselves?
• Phishing, infection threats and automatic remote control threats
• What can be done to protect both the bank and the customer whilst maintaining trust?

Revolutionising banking with instant payments

• Convenience, transparency and security – how this trend is transforming the banking landscape
• Opportunities to embrace instant payments in the Middle East – where to start and how to tackle the challenges
• A necessary path towards post-pandemic banking

The Digital Wallet: more than just a compact alternative

• Optimising customer data through e-wallets
• The growing relevance of e-wallets in the cryptocurrency boom
• Keeping up with today’s rapidly moving world

Trends in payment technology

• Digitized banking to keep up with a digitized generation
• Developing new technologies with security at the core
• Biometrics: the antidote to fraud?

Fast, Accessible, Digital: the next generation of banking

• Digital banking as a streamlined version of traditional methods
• Why it’s crucial for the industry to be ready to adapt to disruption
• Benefits and drawbacks

The role of robotics in revolutionising banking

• Smooth, user-friendly customer onboarding
• Automation within the bank to allow for better focus on priority tasks
• Lowering costs, improving efficiency and consistency

PANEL DISCUSSION:
Supercharging intelligent banking with machine learning

• Automation allows for greater productivity and more consistent customer experiences
• Getting more out of your data to drive constant improvement – real world examples
• Generating new business opportunities and fostering innovation

Keeping the customer at the core

• Why it’s more important than ever to ask ‘what does the customer really want?’
• Staying ahead of the curve through effective use of customer data. Stand out amongst the sea of competitors!
• The importance of adaptability in a world of evolving technologies and changing customer needs

PANEL DISCUSSION:
The rise of neobanks

• Neo banks vs. digital banking: what are the differences?   
• Will physical, brick-and-mortar banks become a thing of the past with the increase in cloud-based banking?
• What are the advantages and drawbacks of an entirely virtual service?

PANEL DISCUSSION:
Unlocking the potential of big data analytics

• Understanding the customer base and market trends
• Improving banking performance and efficiency
• Better customer retention through personalised service