MEBIS Dubai 2021 PLUS

15-16 September 2021
Le Méridien Dubai Conference Centre
United Arab Emirates

#MEBIS

Summit Agenda

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» Day 1 - 15th September 2021

» Day 2 - 16th September 2021

Day 1 - 15th September 2021
08:40 - 09:00

WELCOME ADDRESS & MC OPEN

09:00 - 09:20

Driving effective digital transformation – rethinking the traditional business model

  • Digitizing the banking industry is a need, not a want
  • The role of the pandemic in forcing a speedy transition
  • Tackling the challenges: shifting the culture, budgeting, training and other roadblocks
09:20 - 09:40

The rise of conversational banking

  • Overview of benefits and risks of chatbot technology
  • How to reduce costs whilst improving customer experience
  • Implementing the right chatbot for your needs
09:40 - 10:20

PANEL DISCUSSION:
The CIO's complex role as digital transformer

  • Where should the CIO be placing their focus when facilitating the move to digital banking?
  • Why the CIO is a critical piece in the digitization puzzle
  • The strategies being implemented to maintain an efficient, stable culture whilst keeping up with the competition
10:20 - 10:40

How AI is meeting the high expectations of today's banking customers

  • Harnessing the power of advanced analytics to combat bank fraud
  • Gathering insights into customer experiences and identifying areas to be improved
  • How to utilise AI effectively and challenges that may arise
10:40 - 11:10

NETWORKING BREAK & VISIT TO INNOVATION LOUNGE

11:10 - 11:30

More data, more problems: beat sluggish data processing with edge computing

  • New technologies come with large amounts of data, which can impact efficiency. How can banks strike a balance?
  • Edge computing as a critical component of digital banking structure
  • Utilising valuable data without compromising on speed and agility
11:30 - 11:50

Predicting revenue growth through customer data

  • Analysing the behaviour and experience of customers to identify areas needing improvement
  • What does the customer need and how can we provide it to ensure retention?
  • Boost profitability by identifying flaws and addressing weaknesses head on
11:50 - 12:30

PANEL DISCUSSION:
CDOs: Creating Business Value by Unlocking Asset Potential

  • The CDO’s position at the forefront of digital banking
  • Responsibilities within the role:  why the CDO is so valuable
  • How the role of the CDO is evolving and what to expect going forward
12:30 - 12:50

Quantum Computing: a data analytics game changer?

  • A revolutionary data-crunching process that is tipped to drive banking into the future
  • Challenges and risks: how long until this powerful technology will be commonplace?
  • A complex yet highly promising opportunity for optimal data processing
12:50 - 13:10

Cloud banking: a game changer for future banking

  • Organising data effectively for better outcomes
  • How can cloud computing drive business innovation?
  • The security question: why customers needn’t worry about cloud safety
13:10 - 14:10

NETWORKING LUNCH & VISIT TO INNOVATION LOUNGE

14:10 - 14:50

PANEL DISCUSSION:
The future of open banking

  • Improving customer experience and fostering healthy competition in the banking industry
  • How to build trust and ensure customer security
  • How is open banking driving innovation within the sector?
14:50 - 15:30

PANEL DISCUSSION:
Trends to watch in corporate banking

  • The pandemic has forced banks to be more virtual, resilient and customer-centric than ever before
  • How data-driven capabilities will only become more imperative
  • What can we expect from the year ahead?
15:30 - 16:30

MEBIS+ BANK AWARDS

16:30 - 16:40

MC CLOSE

Day 2 - 16th September 2021
08:40 - 09:00

WELCOME ADDRESS & MC OPEN

09:00 - 09:20

Fintech companies: competitors or collaborators?

  • How fintechs are using their niche approach to their advantage
  • As banks lose their ‘one stop shop’ status, what can they do to stay relevant?
  • Lessons to be learned
09:20 - 09:40

Blockchain technology and transparent banking

  • Not just a platform for cryptocurrency
  • How blockchain is helping to create secure and transparent payment networks
  • Challenges in adoption and how to overcome them
09:40 - 10:00

Digital fluency in the banking sector

  • The difference between digital literacy and digital fluency
  • Elevating digital knowledge and fluency to foster growth and innovation
  • The increased demand for fluency post pandemic
  • Short term and long term benefits
10:00 - 10:40

PANEL DISCUSSION:
How the CMO went from overlooked to a ‘must-have’

  • Digitization has made the CMO an integral component within the banking world
  • Managing the customer experience
  • Effective marketing as a means of driving innovation
10:40 - 11:10

NETWORKING BREAK & VISIT TO INNOVATION LOUNGE

11:10 - 11:30

Remaining strong and safe in the face of cyber crime

  • Anonymity makes bank fraud an attractive option to cyber criminals. How can banks protect themselves?
  • Phishing, infection threats and automatic remote control threats
  • What can be done to protect both the bank and the customer whilst maintaining trust?
11:30 - 11:50

Revolutionising banking with instant payments

  • Convenience, transparency and security – how this trend is transforming the banking landscape
  • Opportunities to embrace instant payments in the Middle East – where to start and how to tackle the challenges
  • A necessary path towards post-pandemic banking
11:50 - 12:10

The Digital Wallet: more than just a compact alternative

  • Optimising customer data through e-wallets
  • The growing relevance of e-wallets in the cryptocurrency boom
  • Keeping up with today’s rapidly moving world
12:10 - 12:30

Trends in payment technology

  • Digitized banking to keep up with a digitized generation
  • Developing new technologies with security at the core
  • Biometrics: the antidote to fraud?
12:30 - 12:50

Fast, Accessible, Digital: the next generation of banking

  • Digital banking as a streamlined version of traditional methods
  • Why it’s crucial for the industry to be ready to adapt to disruption
  • Benefits and drawbacks
12:50 - 13:10

The role of robotics in revolutionising banking

  • Smooth, user-friendly customer onboarding
  • Automation within the bank to allow for better focus on priority tasks
  • Lowering costs, improving efficiency and consistency
13:10 - 14:10

NETWORKING LUNCH & VISIT TO INNOVATION LOUNGE

14:10 - 14:50

PANEL DISCUSSION:
Supercharging intelligent banking with machine learning

  • Automation allows for greater productivity and more consistent customer experiences
  • Getting more out of your data to drive constant improvement – real world examples
  • Generating new business opportunities and fostering innovation
14:50 - 15:10

Keeping the customer at the core

  • Why it’s more important than ever to ask ‘what does the customer really want?’
  • Staying ahead of the curve through effective use of customer data. Stand out amongst the sea of competitors!
  • The importance of adaptability in a world of evolving technologies and changing customer needs
15:10 - 15:50

PANEL DISCUSSION:
The rise of neobanks

  • Neo banks vs. digital banking: what are the differences?   
  • Will physical, brick-and-mortar banks become a thing of the past with the increase in cloud-based banking?
  • What are the advantages and drawbacks of an entirely virtual service?
15:50 - 16:30

PANEL DISCUSSION:
Unlocking the potential of big data analytics

  • Understanding the customer base and market trends
  • Improving banking performance and efficiency
  • Better customer retention through personalised service
16:30 - 16:40

WRAP UP & MC CLOSE

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15-16 September 2021

Le Méridien Dubai Conference Centre
United Arab Emirates

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