Summit Agenda

MC OPENS

Fireside Chat
How can banks drive customer acquisition to improve their balance sheet?

Naveed Minhas, Digital Platforms Executive,
Philip King, Global Head of Retail Banking, ADIB

Best Data Management Practices for Innovation

• Innovation insights can come through unlocking data. What Practices will help Banks to unlock data?
• Faster analysis helps to either identify useful data or fail fast. How can Banks achieve it?
• Production Implementation of ideas can face several data challenges. What are those that need to be addressed upfront?

Sudhakar Nibhanupudi, Chief Data Officer, National Bank of Kuwait

Delivering trusted customer experiences for banks using Blockchain

• Overview of the CPaaS industry
• Challenges in the current messaging ecosystem
• The use of blockchain in transforming the messaging ecosystem and making it more secured, private, and transparent

Sidhant Sachdev, Senior Vice President, Tanla

Unveiling the new face of banking

• Showcasing the eagerly awaited launch of ProgressSoft’s disruptive innovation for banks
• Embracing digital-savvy banking services to cater for digital-first demands
• Transforming banking touchpoints to revitalize corporate and retail experiences

Carole Elias, Business Development Officer, ProgressSoft

CXO Panel Discussion:
The Role of the CIO in Today’s Ever-Changing Banking Environment

• Addressing the continual challenge – how CIOs are constantly tasked with responsibilities and how are they prepared to execute strategies that steers growth and success of the organisation?
• How has digitisation changed the mandate for CIOs? Getting it right with hiring the best talent, inspiring a culture of high performance and staying ahead of the competition
• Are today’s CIOs up to date in adapting new technologies that is fundamentally reshaping the IT ecosystem in the financial sector?
• Locking in Coronavirus tech changes: how have banks’ information technology departments managed the challenge of moving hundreds of thousands of jobs from controlled office settings to remote locations in employees’ homes

Dr. Joseph George, Head - Information Systems & Technology, National Bank of Fujairah PJSC
Ghinwa Baradhi, Chief Information Officer MENAT, HSBC Bank Middle East
Mamoun Alhomssey, Chief Information Officer, ADIB
Naveed Minhas, Digital Platforms Executive,
Noman Rasheed, Head of Information Technology, Dubai Islamic Bank
Yuri Misnik, Group Chief Technology Officer, First Abu Dhabi Bank (FAB)

Panel Discussion:
Data Governance & Analytics: Why Data Monetization is More than Just a Revenue Stream

• Exploring how banking leaders are incorporating data monetization into their business processes – what are the obstacles in the Middle East?
• What is the best method to capture customer data & analytics in the Middle East? Do customers understand that sharing their data might benefit them? Do banks understand how it could improve their service offerings to customers?
• Can customer data & analytics allow banks to ‘think’ from the customers’ shoes?
• Can adopting this strategy benefit all parties whilst encouraging trust & loyalty?
• How are banks building data governance frameworks and policies to support this?
• Building resilient & secure datacentres - how do datacentres cater to the specific needs of banks?
• How can the technology be optimised for the future?

Ahmed Alrefaei, Chief Operating Officer, Arab Bank for Investment & Foreign Trade
Alok Gupta, Regional Head of GRA FCR - Global Risk Analytics, HSBC
Sid Bhatia, Regional Vice President for Middle East and Turkey, Dataiku
Sri Lakshmi, Vice President, Head of Analytics and AI, First Abu Dhabi Bank

Digital Sales: Supercharge your share of wallet

• Become a digital leader in your region with best-in-class digital sales and onboarding
• Improve the customer experience to generate higher revenues & conversions
• Digitize & automate processes to reduce your operating costs
• Leverage one platform across business lines to deliver instant value

Matthijs Eijpe, Regional Vice President EMEA, Backbase
Yaser Alsharifi, Chief Strategy Officer, National Bank of Bahrain (NBB)

The Next 5 Years for Digital Banking

• How Gen-Z will reshape the future of digital banking
• Three important trends that will drive the transformation in digital banking
• The key capabilities required for financial institutions to transform themselves into truly effective digital organizations

Ahmed Khidhir, Business Development Manager - Digital Banking Solutions, Temenos

Panel Discussion:
Open Banking: Developing New Collaborative Business Models

• Open Banking is about customers authorizing banks to share their data with third parties via open APIs. Central Banks in the GCC region are coming up with open banking regulations to foster competition and innovation. What role can a bank play in this scenario?
• Should banks be content with compliance alone or can they look at new ecosystem based collaborative business models to grow and transform?
• If there are new business models, how can the banks develop it within the current ecosystem? How should the ecosystem improve to accommodate this?

Dr. Bhaskar Dasgupta, Associate Director, Market Development, Abu Dhabi Global Market (ADGM)
Stefan Kimmel, Chief Operating Officer, Commercial Bank of Dubai (CBD)
Sumanta Roy, VP & Head of Middle East, Africa, Mediterranean, Tata Consultancy Services (TCS)
Vikas Sethi, Group Chief Digital Officer, Gulf International Bank, Bahrain (GIB)

Deliver Outstanding Conversational Experiences: What Happens When You Enable Chatbots and Digital Contact Center

Emir Kalem, Regional Customer Success Manager, MENA, Infobip

The Future of NPL Management: Leverage the Benefits of AI/ML in Customer-Centric Collections

One of the pandemic's unavoidable effects has been the deterioration of the financial situation of many previously healthy customers, and this has led to significant changes in customer payment behaviour. In turn, this new situation has had a profound impact on how lenders manage their customer portfolio. NPL management is changing from a recovery function to a customer success function, within which pre-and early collection have gained significantly in importance. In combination with AI/ML and its role in predicting the behavioural changes of customers, it is paving the way for a new era of customer-centric collections.

Tamás Erni, CEO, Loxon Solutions

MC OPENS

Fireside Chat: The Journey to Digital Transformation: Learnings from Around the Globe

• In the journey to digital transformation in line with changing consumer habits, what can regional Banks learn from China, APAC and Europe to drive new customer journeys that can produce balance sheet improvements?
• What new regulators are in consideration for the Middle East region?
• Where is the region on the journey to implement biometric enhanced journeys?

Naveed Minhas, Digital Platforms Executive,
Paolo Barbesino, SVP, Head of Multichannel Banking, Emirates NBD
Yuri Misnik, Group Chief Technology Officer, First Abu Dhabi Bank (FAB)

Edge Computing and the Impact on Digital Banking Infrastructure

• Powering reimagined banking branches with edge computing on premise
• Creating unique customer experiences with interactive teller machines supported by micro datacenters
• Combating latency issues, bandwidth limitations and security threats using edge computing

Rémi Pouchucq, Business Development Manager - Middle East & Africa, Schneider Electric

Panel Discussion:

The 21st Century CMO – Navigating Complexities in Today’s Banking & Financial Services Industry

• How important is it for a marketing leader to be prepared and assume multiple roles in helping drive their organization to success?
• Advancing marketing innovation and aligning the organisation around customer centricity
• What are todays marketing leaders doing differently? Is there a success formula in creating hyper relevant experiences that resonate with a bank’s target customers?

Abdulmohsen Almulhem, Chief Marketing & Customer Experience Officer, Bank Albilad - Kingdom of Saudi Arabia
Asim Kidwai, Head of Digital Marketing & Research, Boubyan Bank Kuwait
Marya Al Shamsi, Head of Marketing, HSBC Oman
Sarah Cocker, Managing Director, Amplify

Panel Discussion:
Better Late than Never - Embracing Digital Transformation & Making Sense of the Disruption

• Digitize or Die – Turning disruption to innovation
• With digital users set to increase rapidly over the coming years what are banks and banking leaders doing to win the digital transformation race?
• Cultural transformation at your bank – can forward looking leadership work hand in hand with talent & a risk-tolerant culture?

Aditya Baswan, Vice President - Agile Transformation, First Abu Dhabi Bank
Devid Jegerson, SVP & Head Customer Experience & Platform Development, National Bank of Fujairah
Jameel Khan, Head of Digital & Innovation, Mashreq Bank
Pamela Attebery, MENAT Regional Head of Innovation - HSBC Ventures, Digital Business Services, HSBC Bank Middle East Limited
Tareq Qamhiya, Executive Account Manager, Injazat
Vikram Sandhu, VP, Head of Re-engineering and Robotics, Group Digital Office, Emirates NBD

Disruption of financial services: The effect of artificial intelligence

• Today, artificial intelligence (AI) is at the forefront of financial industry disruption, allowing firms to rethink deployment of operations, staffing and processes.
• How can firms use AI to increase revenue, improve customer experiences and drive innovation in product design?
• Ethical concerns with the use of AI in customer facing decisions

Prashant Menon, SVP - Head of Marketing & Customer Analytics, First Abu Dhabi Bank

Intelligent Banking for Superlative CX: Powered with Conversational AI & Contact Centre Capabilities

• The Digital transformation in the banking industry
• Intelligent communications: The Future of Banking
• Conversational AI and Chatbots for seamless and personalized banking experience
• Contact centre solutions for secured and omni-channel interaction support
• Secured communication platforms driving superlative CX & better engagement
• Case study

Gabriela Ghencea, Associate Vice President, Middle East, Route Mobile Limited

IT Business Partnerships - Principles, Skills and Strategies for aligning IT Business & IT

Misalignment between business and IT can lead to increased costs of business; loss of profitability and productivity; reduction in customer satisfaction and adverse effects on mutual cooperation.

• What are IT Business Partnerships?
• Why should an organization make use of strategic partnerships?
• Exploring the principles, skills, strategies and benefits that can be realized by using IT Business Partnerships to align business and IT
• Safeguard the implementation of a team of skilled people, a team that is not only able to drive change but one that is also able to identify opportunities, mend relationships, to assess business needs and gaps and to leverage existing relationships to ensure optimised alignment

Louis Potgieter, Head of Information Technology, Sumitomo Mitsui Banking Corporation

Driving Innovation in Corporate Banking – Understanding the Growing Impact of Technology in the Banking Industry

• The introduction of new technologies and fintech-led innovation has affected the corporate banking sector in the Middle East - has prioritizing a digital strategy helped? How has the coronavirus pandemic impacted progress?
• Assessing the opportunities of new technologies such as AI, IoT & chatbots. How are banks reviewing their strategies for success?
• How have corporate banking clients evolved? What are the major differences to that of retail banking clients? Are there lessons to be shared & learnt?

Arup Ganguli, Head of MNC Banking, RAKBANK

Digital Transformation - It's all about people

Digital transformation is disruptive. It requires changes in the ways an organization operates as well as delivers services to its customers. This change can only be successful when its key people, employees and customers, are at the heart of the transformation strategy. Some of the key areas to look at are:

• Create an agile culture that supports digital transformation
• Focus on building services, not just software
• “Building the right thing” and “Building the thing, right!”

Syed Riyazuddin, Interim VP/ AVP Agile Delivery - Retail Banking, Emirates NBD

ADDRESS BY LUNCH PARTNER

Saikat Gupta, Associate Vice President, Evalueserve