MEBIS Dubai 2021 PLUS

15-16 September 2021
Le Méridien Dubai Conference Centre
United Arab Emirates


Summit Agenda

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» Day 1 - 15th September 2021

» Day 2 - 16th September 2021

Day 1 - 15th September 2021
08:00 - 09:00


09:00 - 09:15


09:15 - 09:20

Welcome Address by Lead Sponsor

09:20 - 09:25

Welcome Address by Diamond Sponsor

09:25 - 09:30

Welcome Address by Platinum Sponsor

09:30 - 10:00

FIRESIDE CHAT: Fostering Digital Culture – Rethinking the Traditional Banking Business Model

  • Digitizing your banking business – something for the wish-list or is it a must-have?
  • Has the COVID-19 pandemic accelerated plans and forced your hand?
  • How did you tackle key roadblocks? Cultural shifts, declining budgets, learning & training
  • Influencing customer decisions with digital touchpoints? Gaining leverage with multi-channel customer decision journeys [The UAE’s rate of internet penetration sits at 99.15% as of 2019, World Bank Data]
10:00 - 10:20

Getting Artificial Intelligence (AI) to Meet the High Expectations of Today’s Banking Customers

  • Combat bank fraud before it takes place? Harnessing the power of advanced analytics
  • Scaling AI capabilities across your enterprise – are challenging market forces driving the need to digitize & innovate?
  • Deploying an AI-first strategy as the foundation to deliver better engagement
  • Customer experience insights – methods to find areas of improvement
10:20 - 10:40

Using Conversational Banking to Transform Customer Experiences

  • Enabling human-machine interactions across platforms to service customers – phones, mobile apps, Whatsapp
  • Exploring the potential to lower costs, improve operations and accelerate revenue growth
  • Understanding the framework to build AI capabilities to scale & tackling the missing enablers
  • How to overcome internal compliance, risk and regulatory issues relevant in the Middle East – getting the right AI-powered bots
10:40 - 11:00

More Data, More Slack: Beat Sluggish Data Processing with Edge Computing

  • New tech almost always means processing more data – how to strike the balance with efficiency & response times?
  • Is your enterprise going open source? Hybrid & edge strategies for next generation digital banks
  • Using edge computing to personalize your product offering – gaining that competitive edge
11:00 - 11:30


11:30 - 12:20

CXO PANEL DISCUSSION: The CIO's Role in Transforming Traditional Banks to Tech-Driven Financial Powerhouses

  • Analyzing the invisible divide between a tech company vs. a next generation digital bank – how does the CIO steer investments into going digital-first? Is the business case promising enough?
  • Extending influence beyond the C-suite: exploring the role CIOs have played in helping their enterprises weather the impact of the pandemic
  • How has digitization changed the mandate for CIOs? Powering the talent engine, inspiring a culture of high performance & staying ahead of the curve
  • Overcoming the excuse of regulation as an excuse not to innovate – how can banks as traditional players be as efficient, secure, accessible and cost-effective as the competition?
12:20 - 12:40

Cloud Banking: The Game Changer for Next Generation Banking Capabilities

  • Driving business innovation with cloud banking – hybrid cloud opportunities for Middle Eastern banks
  • Achieving scale, speed and innovation without limits whilst mitigating risk
  • Has the ongoing pandemic reshaped immediate priorities at your enterprise? Understanding how leveraging cloud banking will develop a robust business continuity plan
12:40 - 13:00

Digital Corporate Banking – Accelerating Change to Service Lean New Economy Companies

  • Shifting trends in corporate banking – moving from relationships to platforms
  • Using the technology toolkit to help your corporate customers embrace digital solutions – building platforms and scaling to improve revenue growth
  • Providing advanced solutions to corporate clients related to operating capital using AI-driven risk analysis and credit products
13:00 - 13:20

Combating New Age Financial Crime Vulnerabilities – Digital Threat Protection

  • Anonymity makes bank fraud an attractive option to cyber criminals - how to protect your bank?
  • Phishing, infection threats and automatic remote-control threats – delivering authenticated services to your customer base
  • Making the right investments in cyber-security technology to prevent ransomware attacks
13:20 - 14:10

Chief Digital Officer (CDO) PANEL DISCUSSION:

Creating Business Value by Unlocking Asset Potential

  • Driving digital change across your enterprise during a pandemic – personal experiences and success stories
  • Exploring recent shifts in customer behavior and business-model opportunities – understanding their implications on the digital / technological choices available at hand
  • Deriving untapped value from enterprise data, ecosystem collaborations & platforms
  • How is the role of the CDO expected to evolve? Trend predictions for the year ahead
  • Conveying the customer’s perspective to the C-suite & emphasizing on design-thinking principles to prepare for the next normal and helping engage with customers today
14:10 - 14:20

Address by Lunch Sponsor

14:20 - 14:30


14:30 - 15:30


15:30 - 16:30


16:30 - 16:40


Day 2 - 16th September 2021
07:30 - 08:00


08:00 - 08:10


08:10 - 08:40

FIRESIDE CHAT: The MENA Open Banking Revolution

  • Building trust with a simple & secure ecosystem – Open Banking & Open APIs
  • Getting onboard with the transformed retail experience – building independent payment networks integrated with merchants & developing trusted digital-ready products
  • Sharing the pie with big-tech, neobanks, fintechs – what’s the way forward?
  • Driving future growth with Open APIs – mitigating competition risk & offering customers real-time, dynamic, contextual, scalable services
08:40 - 09:00

Moving Beyond Digital Transformation to Build the Artificial Intelligence (AI) Bank of the Future

  • What does the AI bank of the future represent? Deeper customer relationships, expanded market share, stronger financial performance?
  • Does the ‘AI First’ strategy deliver a superior value proposition to strengthen customer engagement with distinctive experiences? Will economies of scale afford the tipping point to enterprises founded on leading edge
  • AI & analytics capabilities?
  • Enabling your enterprise to personalize intelligent offers & smart servicing within omnichannel journeys across platforms / partner eco-systems
09:00 - 09:20

Biometrics & Blockchain – Securing Our Decentralized Solutions

  • Decentralized digital identities secured by biometrics – protecting digital financial records
  • Uncovering fraud with blockchain solutions for trade financing – case study
  • Blockchain use cases in the Middle East – decentralized infrastructure for payment transfer & clearing
  • Securing cross-border payments with remittance corridors using blockchain networks
09:20 - 10:10


The Future of Payments – Redefining the Movement of Money

  • Digital & instant payments – has the pandemic changed remittance customer behaviors?
  • CBDC use cases to reimagine domestic & cross-border payment systems – is the efficacy & reduction in costs making it worthwhile?
  • Processing cards payments in the cloud – simple APIs with direct card network integration for a seamless experience: can this stack replace legacy systems & manage compliance?
  • Traditional banks taking on the payments innovation business – how to level the uneven playing field with competition from big tech (Apple, Google) & payments specialists (Paypal, Stripe)?
  • With the expected global total digital payments transaction volume jumping from $6.69 trillion in 2021 to $10.52 trillion in 2025 (Statista), what’s in store for digital payments here in the MENA region?
10:10 - 10:30

Reconstructing the User-Experience Paradigm: Going Beyond the Opti-channel World

  • 65% of UAE’s population fall under the ‘youth’ category – what can banks do digitally to better serve this segment who are more inclined towards a ‘user-experience’ over luxury
  • Seamless customer experience – vertical integration of processes & platforms
  • Enhancing UX – collaborate or compete? Understanding what API & BaaS brings to the market
  • Is using AR / VR at your bank necessarily the best choice when it comes to better customer experience?
  • RPA and AI: Outlining the next steps in the efficiency game for banks to deliver better user experiences
10:30 - 11:00


11:00 - 11:50


Harnessing the Power of Big Data Analytics & AI to Pioneer Intelligent Banking – The New Digital Frontier

  • Driving revenue growth by tapping into in-house enterprise data – can customer demographics & behavior pave the path forward for new products?
  • The case for hyper-personalized banking – is there room to scale & is there market interest?
  • Going mainstream with data analytics and mature AI capabilities – accelerated digitalization leveraging the ecosystem & platform players
  • Bringing speed & execution to the table – how to bring the right people, culture & capability to your enterprise?
11:50 - 12:10

Quantum Computing & the Data Driven Disruption in the Banking Industry

  • If Big Data is the new oil – what volume of data are we pumping? What revolutionary data-crunching technologies help reduce the load on existing high-performance systems?
  • Preparing your enterprise IT landscape for quantum computing – is it time to sunset some of the legacy architecture?
  • Quantum computing capabilities delivered as a service – bringing flexibility & connectivity to your existing infrastructure
12:10 - 12:30

Robotic Process Automation (RPA) – Revolutionizing Banking with Workforce of the Future

  • Delivering a seamless & user-friendly customer on-boarding process – are RPA bots disrupting your enterprise?
  • Bridging the gaps between your systems – using RPA on legacy and new data
  • Putting the intelligence to work – automating KYC, AML, compliance processes
  • Getting RPA systems to just work – reducing costs, turnaround times, manual errors
12:30 - 13:20

Chief Marketing Officer PANEL DISCUSSION:

Building Digital Marketing Dominance for the MENA Region

  • How can your enterprise engage, acquire and retain customers whilst maintaining the highest levels of satisfaction by studying behavioral DNA?
  • Delivering superior customer experience across omni-channel – how to bring about brand loyalty in today’s era of digital banking?
  • Digital marketing toolkit – how effective is segmenting, targeting & personalization at your enterprise? Is Machine Automation & AI an effective tool for Middle East business?
  • Engagement & experience – offering value by increasing your digital footprint & presence
  • Exploring the martech ecosystem for complex customer journeys, fulfilling compliance & enterprise integration
13:20 - 13:40

Embracing Disruption in the MENA Banking Industry

  • Digital banks, neobanks, big-tech, fintech, digital lenders, superapps – why does everyone want a slice of the banking & financial services pie?
  • How does the ‘Bring It To Me’ economy brought on by the pandemic differ & what digital steroids can help transform your IT platform?
  • ‘Banking-as-a-Service’ – knowing that fintechs have limits & pioneering with open banking platforms
13:40 - 14:20

Chief Information Security Officer (CISO) PANEL DISCUSSION:

Boosting Cyber Resilience for Digital Banking

  • Exploring the accelerated shift to online spending & communications – have cybercrime levels risen with the onset of the pandemic? Has the exponential growth in traffic to high-risk merchant categories redefined fraud patterns in the Middle East?
  • Has protecting hybrid infrastructure become more challenging? Exploring security best-practices with cloud-native & serverless infrastructure – how to safeguard your enterprise against attackers who thrive on exploiting complex networks?
  • Removing vulnerabilities & securing remote work – what’s your take on employee education & incident response techniques with continued ‘Work From Home’ policies in effect?
  • Advanced threat analysis & prediction capabilities with AI – how to prevent sophisticated phishing scams, digital identity theft/fraud, malware/ransomware before it even happens? How to leverage new innovations at your enterprise?
14:20 - 14:30

Address by Lunch Sponsor

14:30 - 14:40


14:40 - 15:40


15:40 - 17:40


17:10 - 17:20


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15-16 September 2021

Le Méridien Dubai Conference Centre
United Arab Emirates



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