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Delivering trusted customer experiences on CPaaS Business Messaging is critical to any customer engagement strategy with approximately 5 billion unique mobile users globally. |
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Launching an era of innovation with open banking Open Banking is present in different forms and in different stages of implementation across the globe. Described as a lever that will completely transform financial services, Open Banking is yet to cause dramatic changes to the industry and the way consumers engage with their banks. Open Banking will deliver on its promise of contextual customer experiences, faster financial decisions, and interconnected ecosystems provided the right approach is adopted. This whitepaper looks at how banks can herald innovation in the financial services industry and thrive in the Open Banking age. |
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Acquiring and retaining customers in the Banking and Finance sector With the increase of banking transactions happening online today, implementing a digital customer experience is no longer an additional benefit for the banking sector to engage, support, and serve customers, but rather a necessity. By using the right customer engagement and communication solutions, banks and financial institutions can enable a safe, simple, and convenient customer journey over their customers' preferred communication channels, improve satisfaction rates while managing the increase in the number of new accounts and online transactions, and ultimately ensure customer retention. |
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Becoming Digital-First – How and why to make it happen Digital-first transformation in the banking industry is no longer a speculation on possible future outcomes. The recent pandemic has accelerated the need for digital and tangible changes that indicate the future shape of financial services. |
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Cutting IT Management Complexities While Delivering Better Value to Businesses with Managed Services With governments across the Middle East gradually clarifying data classification and sovereignty regulations, the uptake of offshore managed services is likely to increase among mature customers in select industries. Such customers will be able to achieve greater cost savings by engaging in offshore managed services contracts that deliver similar service levels to onshore offerings but at a much lower cost. |
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Accelerate Your CX Strategy with CPaaS and Improve CSATs Global communication is shape-shifting and enterprise customer conversations have significantly changed. However, organizations must see through the complexities of digital enablement and determine if their setup truly delivers the desired level of customer experience. Understand how banks and financial institutions can offer innovative communication experiences with CPaaS enabled solutions. Check our exclusive eBook that helps you to Accelerate Your CX Strategy with CPaaS and Improve CSATs. |
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Expotrade Middle East FZ-LLC
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PO Box 500686 Dubai, U.A.E.
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