White Papers

Delivering trusted customer experiences on CPaaS

Business Messaging is critical to any customer engagement strategy with approximately 5 billion unique mobile users globally.
Transforming customer expectations and fast-tracked digital adoption by businesses has disrupted the overall customer engagement landscape.
Consumers now expect brands to offer insights-based personalization, no spams, no phishing, no unconsented profiling, etc. The evolution of CPaaS is an opportune occurrence for both brands and customers. Businesses are leveraging CPaaS tools as a part of their digital transformation to build operating competitiveness and improved customer experience. Wisely is an advanced cloud-based Communication Platform-as-a-Service (CPaaS), a ‘One stop shop’, for all customer engagement needs of the business. The platform creates an end-to-end secured communication channel from enterprise applications to telco network without having any intermediary systems [Zero hop network].

Launching an era of innovation with open banking

Open Banking is present in different forms and in different stages of implementation across the globe. Described as a lever that will completely transform financial services, Open Banking is yet to cause dramatic changes to the industry and the way consumers engage with their banks. Open Banking will deliver on its promise of contextual customer experiences, faster financial decisions, and interconnected ecosystems provided the right approach is adopted. This whitepaper looks at how banks can herald innovation in the financial services industry and thrive in the Open Banking age.

Acquiring and retaining customers in the Banking and Finance sector

With the increase of banking transactions happening online today, implementing a digital customer experience is no longer an additional benefit for the banking sector to engage, support, and serve customers, but rather a necessity. By using the right customer engagement and communication solutions, banks and financial institutions can enable a safe, simple, and convenient customer journey over their customers' preferred communication channels, improve satisfaction rates while managing the increase in the number of new accounts and online transactions, and ultimately ensure customer retention.

Becoming Digital-First – How and why to make it happen

Digital-first transformation in the banking industry is no longer a speculation on possible future outcomes. The recent pandemic has accelerated the need for digital and tangible changes that indicate the future shape of financial services.
This whitepaper identifies the actions you need to take to transform your bank into a Digital-First enterprise. That includes changing a business model, culture, pace, and technology.

Cutting IT Management Complexities While Delivering Better Value to Businesses with Managed Services

With governments across the Middle East gradually clarifying data classification and sovereignty regulations, the uptake of offshore managed services is likely to increase among mature customers in select industries. Such customers will be able to achieve greater cost savings by engaging in offshore managed services contracts that deliver similar service levels to onshore offerings but at a much lower cost.
This white paper explains how some managed services providers have elevated their proposition beyond traditional service-level agreements (SLAs) by committing to the delivery of specified business objectives as measured by a set of key performance indicators (KPIs).
Finally, it details how HCL Technologies, a global services provider, has developed an approach to supporting organizations of all sizes and meeting their specific IT operational requirements.

Accelerate Your CX Strategy with CPaaS and Improve CSATs

Global communication is shape-shifting and enterprise customer conversations have significantly changed. However, organizations must see through the complexities of digital enablement and determine if their setup truly delivers the desired level of customer experience. Understand how banks and financial institutions can offer innovative communication experiences with CPaaS enabled solutions. Check our exclusive eBook that helps you to Accelerate Your CX Strategy with CPaaS and Improve CSATs.