MEBIS Dubai 2018

17-18 September 2018
Roda Al Bustan, Dubai
United Arab Emirates

Summit Agenda

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» Day 1 - 17th September 2018

» Day 2 - 18th September 2018

Day 1 - 17th September 2018
08:00 - 09:00


09:00 - 09:10


09:10 - 09:20

Welcome Address by Premium Sponsors

09:20 - 09:40

Leveraging the Power of Blockchain

  • Where is Blockchain heading next in the financial sector?
  • Practical examples of Blockchain in banking
  • What are some of the factors in a successful implementation strategy?
  • Creating a level playing field – Can banks truly foster coordination among themselves in order to create the necessary network?

Julian Wilson, Product Owner Group Innovation, Barclays UK

Julian Wilson
09:40 - 10:00

The Role of Robo-Advisors

  • Using chatbots to improve customer expectations of banking self-service – How much value do they truly add?
  • The next steps – Chatbots for financial advice and investment portfolios
  • Incorporating the human touch – Overcoming the trust issues for consumers
  • Exploring the limitations: Operationally and regulatory – Do they outweigh the benefits?
10:00 - 10:20

What is True UX in Wealth Management All About – Employee and Customer Perspective

  • Top trends addressing CX in wealth management
  • Employee experience as important as customer experience
  • Key areas to improve EX in wealth management
  • AI as an ally to EX and CX

Greg Prosowicz, Head of Consulting for Capital Markets, Comarch
Przemek Bogusz, Financial Services Sector Director, Comarch

Greg Prosowicz Przemek Bogusz
10:20 - 10:40

Fireside Chat

Suvo Sarkar, Senior Executive Vice President & Group Head - Retail Banking, Private Banking and Wealth Management, Emirates NBD

Suvo Sarkar
10:40 - 11:00

Expansion of Digital Payments – The Impact of Cryptocurrencies & Digital Wallets on the Digital Payments Landscape

  • Customer-centricity is the main driver for differentiation in the payments industry
  • The role of regulators and the need for them to play an active role
  • Will the use of Cryptocurrencies and Digital Wallets replace conventional methods of payment? What will this mean for the financial sector?
  • The risks associated with Cryptocurrencies and Digital Wallets, and the opportunities ahead
11:00 - 11:30


11:30 - 11:50

Digital Becomes Mainstream  

  • How can banks implement a robust digital strategy, and ensure that it meets everyone’s needs – The future generation vs now?
  • How can banks overcome challenges associated with legacy systems?
  • Changing mindsets within the industry
  • How can banks succeed in the new era of digital?

Erwin Van Helden, Head of Payments and Digital Channels MEA, Temenos

Erwin Van Helden
11:50 - 12:10

The Key Role of Regulators

  • What are the economic gains to be achieved from increased digital payments?
  • The government’s role in creating the framework for a cashless economy and ensuring robust security measures
  • Driving a cashless economy in Dubai – As a country with 75% of its transactions cash-based, are we on track to become cashless by 2020?
  • A case study in public sector innovation – The DubaiNow app


12:10 - 12:50

Interactive Panel Discussion: Will Mobile Banking Result in the Death of Branches?

  • Is branch-based banking still driving growth?
  • The rise of challenger banks – How will this impact the industry?
  • Innovation and personalization is key – Mobile banking is no longer just about providing transaction histories, but about using customer data to provide insights into making the best financial decisions
  • How much of a threat is the new era of E-wallets to traditional banking structures?


Aref Al Ramli, SVP, Head of Digital Banking & Innovation, Mashreq
Harish Vaidyanathan, Vice President - Product Marketing, Vymo
Marwan Hadi, Head of Retail Banking and Wealth Management, HSBC Bank Middle East Ltd.
Philip King, Global Head of Retail Banking, Abu Dhabi Islamic Bank
Ravikiran M A, Head - Digital Banking and Innovation, Union National Bank

Aref Al Ramli Harish Vaidyanathan Marwan Hadi Philip King Ravikiran M A
12:50 - 13:10

Transforming Financial Services Beyond Digital

  • Redefining customer experience when everyone goes digital
  • AI and Bots will become a norm sooner than you expect
  • Analytics is much more than personalization and targeting

Daragh O’Byrne, Vice President and Global Head of Marketing & Alliances, Nucleus Software

Daragh O’Byrne
13:30 - 13:40

The Executive Announcement of My Wealth Mobile App

Imre Rokob, Director of Business Development, Dorsum
Thomas Buemsen, Managing Director - Middle East, Dorsum

Imre Rokob Thomas Buemsen
13:30 - 13:40


14:40 - 15:20

Interactive Panel Discussion: The Role of the CIO in Competitive Advantage

  • To remain competitive, banks need to accelerate digitization across the business and the first step is to understand customer’s expectations, needs and behaviors
  • What technologies should banks be investing in to remain competitive in customer experience?
  • How can banks overcome strict regulations and legacy systems to compete with new FinTech companies in the customer experience arena?
  • Customers are now prepared to pay more for a better customer experience: How can banks leverage technology to avoid customers defecting?

Nicholas Hacking, Sales Director, ERI Bancaire SA
Sanjay Khanna, CIO, RAKBANK
Suren Shetty, CIO, UAE Exchange
Zubair Ahmed, CIO, Emirates Islamic Bank

Nicholas Hacking Sanjay Khanna Suren Shetty Zubair Ahmed
15:20 - 15:40

Cloud as a backbone for the digital transformation within the banking sector

  • Banks migration to cloud technology- Is the adoption slow?
  • With an increasing customer base within banks, has the need for cloud increased? What are the factors that influence the selection of cloud and its service model for banks?
  • Benefits and Challenges of cloud adoption in the banking sector
  • Impact of cloud in the field of AI and Robo-Advisors
15:40 - 16:00

The Landscape of Banking in the UAE – What Does the Future Hold?

  • Trust in technology and its adoption are driven by consumer trends, but also encouraged by governmental support – How is the UAE leading the way in this respect, and what does this mean for the region’s banking sector?
  • How can banks in the region leverage emerging technologies and combine these with customer data to enhance services, products and experience?
  • Will physical branches still be relevant in the future? If so, what role will they play?
16:00 - 16:10


16:10 - 16:40


Day 2 - 18th September 2018
08:20 - 09:00


09:00 - 09:10


09:10 - 09:30

Traditional Banks VS FinTech – Who Will Win?

  • With so many emerging agile players in the market, the ability to quickly put new technology to work is key, as is time to market – How can traditional banks ensure early adoption of these technologies?
  • The case against traditional banks VS the case against FinTech companies
  • Will traditional banks become the disrupters through strategic acquisitions?
  • Is collaboration the way forward? If so, what role will regulation play?

Pedro Pinto Coelho, Chairman and Chief Executive, BANCO BNI EUROPA

Pedro Pinto Coelho
09:30 - 09:50

Corporate Banking: How Successful Banks Approach Digital Transformation to Guarantee the Best    Customer Experience

Maciej Sałata, Senior Consultant, Corporate Banking, Comarch

Maciej Sałata
09:50 - 10:10

Use of Data, AI and Advanced Analytics – The Power of Personalization and a Frictionless Customer Journey

  • With the ever-increasing take-up of big data and analytics, banks will need to significantly invest in data center technology, and hiring staff with the required skills
  • How will data and analytics expand the banking industry? How can they be used to create competitive advantage?
  • Why has the financial sector been traditionally slow to make use of the copious amounts of data it holds?
  • Using data and AI to change the outlook from product-centric to customer-centric operations. Practical applications of data and analytics in banking
10:10 - 10:50

Interactive Panel Discussion: Security in the New Era of Banking

  • Data is the new oil and hackers are constantly devising ways to acquire it. How can banks adopt new preventative security measures, rather than reactive measures?
  • What are some of the most recent methods used by cyber-criminals, and what are the methods implemented by banks to protect themselves?
  • As cyber-attacks are continuously evolving, how can banks keep up the pace with defense mechanisms?
  • It’s no longer just about the money – Cyber-criminals now look to take documents and data, as well as deny customer access to their accounts, so how can banks reassure their customers?

Astrid Hansen, Vice President Information Security, Barclays
Gurcharan Chhabra, SVP & Head of Fraud Prevention & Intelligence Division, Mashreq
Hariprasad Chede, Chief Information Security Officer, National Bank of Fujairah
Parthasarathy P, Chief Security Officer, First Abu Dhabi Bank
Vimal Mani, Chief Information Security Officer, Bank of Sharjah

Astrid Hansen Gurcharan Chhabra Hariprasad Chede Parthasarathy P Vimal Mani
10:50 - 11:20


11:20 - 12:00

Interactive Panel Discussion: Creating Business Value through Digitized Risk Management

  • Implementing a digital transformation to risk management needs to be different from traditional trial and error methods that have been used in other areas of digital banking: How can we overcome this hurdle?
  • What are some of the possible action areas for digital risk?
  • Utilizing advanced technologies such as analytics and machine learning to increase the accuracy of risk management and reduce errors
  • Key questions chief risk officers need to be asking in order to shape successful digital risk management initiatives

Alok Gupta, Regional Head of Risk Models, HSBC
Dean Rowan, Chief Risk & AML Officer, Gulf One Investment Bank B.S.C (c)
Mondher Bellalah, Chief Risk Officer, United Arab Bank
Muhammed Javed, Head of Risk Management, Dubai Islamic Bank
Yousef Padganeh, Head Enterprise Risk Management, Commercial Bank International

Alok Gupta Dean Rowan Muhammed Javed Yousef Padganeh
12:00 - 12:20

The Future of Islamic Banking

  • Emerging trends and forecasts
  • Technology and innovation are key to remaining competitive and targeting new customers
  • Challenges from within – The importance of transparency and clarity moving forward
  • Creating a unified body to encourage collaboration
12:20 - 12:40

An Analysis of the Online User Experience for Banking in the Gulf Region

  • The Principles: What is user-centered thinking?
  • The Method: How do we measure it?
  • The Findings: What did users expect the most?
  • The Verdict: What opportunities did we identify across banks in the region for better user-centered design?



Flow Fournier, Senior UX Manager, Red Blue Blur Ideas (RBBi)

Flow Fournier
12:40 - 13:00

Digital Becomes Mainstream

  • How can banks implement a robust digital strategy, and ensure that it meets everyone’s needs – The future generation vs now?
  • How can banks overcome challenges associated with legacy systems?
  • Changing mindsets within the industry
  • How can banks succeed in the new era of digital?
13:00 - 13:10

Address by Agenda Sponsor

13:10 - 13:20

Address by Lunch Sponsor

13:20 - 14:20


14:20 - 15:00

Interactive Panel Discussion: The Future of Corporate Banking

  • Until now, digital solutions have primarily been aimed at retail customers but 2018 and beyond will see digital coverage extended to corporate banking
  • Corporate customers are increasingly asking for the real-time, on-demand banking services that retail customers receive – How can banks accommodate this?
  • Should banks explore opportunities to broaden their business models beyond traditional banking?

Aly Ajani, Head of Corporate Banking, Citibank
Kumar Mahapatra, Head - Corporate Finance, Corporate Banking, Commercial Bank International
Sunando Mukhopadhyay, Head of Portfolio Management, Corporate Banking, Noor Bank
Vijit Malik, Executive Vice President Corporate and Institutional Banking, United Arab Bank
Yogesh Kale, Head of Islamic Corporate Banking, ADCB

Aly Ajani Kumar Mahapatra Sunando Mukhopadhyay Vijit Malik Yogesh Kale
15:00 - 15:20

Advanced Technologies Paving the Way for Better Customer Understanding 

  • How are AI and machine learning currently being used, and where could it go in the near future?
  • What are the key areas to prioritize when creating an implementation strategy?
  • Applications of AI and machine learning in banking

o Customer service

o Fraud detection

o Risk assessments

  • Benefits and barriers
  • Governing machines and the road ahead: What controls should be applied to AI and machine learning, and how much authority should they be given?
15:20 - 15:40

Biometric Banking: Out with the Old, in with the New

  • The need to restructure identity practices and offer frictionless access for customers
  • Bridging the gaps in digital banking security – Are biometrics the way forward for banks to provide secure and trusted services?
  • Beyond the fingerprint – Are other methods, such as iris scanning, voice recognition and facial recognition suitable for the industry?
  • The security risk – Are biometrics completely secure? Can cybercriminals still gain access to accounts, and if so how? What are some strategies banks can put in place to safeguard customer’s biometric data?
15:40 - 15:50


15:50 - 16:20


Agenda is subject to change

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17-18 September 2018

Roda Al Bustan, Dubai
United Arab Emirates



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