MEBIS Dubai 2018

17-18 September 2018
Roda Al Bustan, Dubai
United Arab Emirates

Summit Agenda

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» Day 1 - 17th September 2018

» Day 2 - 18th September 2018

Day 1 - 17th September 2018
08:00 - 09:30


09:30 - 09:40


09:40 - 09:50

Welcome Address by Premium Sponsors

09:50 - 10:10

Digital Becomes Mainstream  

  • How can banks implement a robust digital strategy, and ensure that it meets everyone’s needs – The future generation vs now?
  • How can banks overcome challenges associated with legacy systems?
  • Changing mindsets within the industry
  • How can banks succeed in the new era of digital?
10:10 - 10:30

The Role of Robo-Advisors

  • Using chatbots to improve customer expectations of banking self-service – How much value do they truly add?
  • The next steps – Chatbots for financial advice and investment portfolios
  • Incorporating the human touch – Overcoming the trust issues for consumers
  • Exploring the limitations: Operationally and regulatory – Do they outweigh the benefits?
10:30 - 10:50

Expansion of Digital Payments – The Impact of Cryptocurrencies & Digital Wallets on the Digital Payments Landscape

  • Customer-centricity is the main driver for differentiation in the payments industry
  • The role of regulators and the need for them to play an active role
  • Will the use of Cryptocurrencies and Digital Wallets replace conventional methods of payment? What will this mean for the financial sector?
  • The risks associated with Cryptocurrencies and Digital Wallets, and the opportunities ahead
10:50 - 11:10

Leveraging the Power of Blockchain

  • Where is Blockchain heading next in the financial sector?
  • Practical examples of Blockchain in banking
  • What are some of the factors in a successful implementation strategy?
  • Creating a level playing field – Can banks truly foster coordination among themselves in order to create the necessary network?
11:10 - 11:40


11:40 - 12:20

Interactive Panel Discussion: Will Mobile Banking Result in the Death of Branches?

  • Is branch-based banking still driving growth?
  • The rise of challenger banks – How will this impact the industry?
  • Innovation and personalization is key – Mobile banking is no longer just about providing transaction histories, but about using customer data to provide insights into making the best financial decisions
  • How much of a threat is the new era of E-wallets to traditional banking structures?
12:20 - 12:40

Creating a Consumer-Centric Retail Bank

  • Customers are now in the driving seat when it comes to next-generation retail banking
  • Digitalization is not just about transforming front-end, but also behind-the-scenes processing and infrastructure
  • Managing new customer expectations of the millennials and Gen-Z
  • What does the future hold for customer-bank interactions?
12:40 - 13:00

The Key Role of Regulators

  • What are the economic gains to be achieved from increased digital payments?
  • The government’s role in creating the framework for a cashless economy and ensuring robust security measures
  • Driving a cashless economy in Dubai – As a country with 75% of its transactions cash-based, are we on track to become cashless by 2020?
  • A case study in public sector innovation – The DubaiNow app
13:00 - 13:40

Interactive Panel Discussion: Security in the New Era of Banking

  • Data is the new oil and hackers are constantly devising ways to acquire it. How can banks adopt new preventative security measures, rather than reactive measures?
  • What are some of the most recent methods used by cyber-criminals, and what are the methods implemented by banks to protect themselves?
  • As cyber-attacks are continuously evolving, how can banks keep up the pace with defense mechanisms?
  • It’s no longer just about the money – Cyber-criminals now look to take documents and data, as well as deny customer access to their accounts, so how can banks reassure their customers?
13:40 - 14:40


14:40 - 15:20

Interactive Panel Discussion: The Role of the CIO in Competitive Advantage

  • To remain competitive, banks need to accelerate digitization across the business and the first step is to understand customer’s expectations, needs and behaviors
  • What technologies should banks be investing in to remain competitive in customer experience?
  • How can banks overcome strict regulations and legacy systems to compete with new FinTech companies in the customer experience arena?
  • Customers are now prepared to pay more for a better customer experience: How can banks leverage technology to avoid customers defecting?
15:20 - 15:40

The Impact of VAT

  • How prepared are banks across the GCC for VAT implementation?
  • What are the overall effects on the financial sector?
  • Opportunities available for banks following the implementation, and how they must deal with new framework obligations
  • Will there be an increase in the cost of banking services across the UAE?
15:40 - 16:00

Advanced Technologies Paving the Way for Better Customer Understanding

  • How are AI and machine learning currently being used, and where could it go in the near future?
  • What are the key areas to prioritize when creating an implementation strategy?
  • Applications of AI and machine learning in banking
    • Customer service
    • Fraud detection
    • Risk assessments
  • Benefits and barriers
  • Governing machines and the road ahead: What controls should be applied to AI and machine learning, and how much authority should they be given?
16:00 - 16:10


16:10 - 16:40


Day 2 - 18th September 2018
08:20 - 09:50


09:50 - 10:00


10:00 - 10:20

Use of Data, AI and Advanced Analytics – The Power of Personalization and a Frictionless Customer Journey

  • With the ever-increasing take-up of big data and analytics, banks will need to significantly invest in data center technology, and hiring staff with the required skills  
  • How will data and analytics expand the banking industry? How can they be used to create competitive advantage?
  • Why has the financial sector been traditionally slow to make use of the copious amounts of data it holds?
  • Using data and AI to change the outlook from product-centric to customer-centric operations
  • Practical applications of data and analytics in banking
10:20 - 10:40

Open Banking: The Revolution

  • If the PSD2 legislation in Europe is successful, could this drive similar changes within other regions?
  • What role do regulators play in encouraging the financial industry to adopt and integrate new open banking business models?
  • Exploring the multiple channels of communication and transparency that API integration would bring to delivering growth within the GCC banking industry
  • What is the potential for open banking, and what are the keys to success?
10:40 - 11:00

Traditional Banks VS FinTech – Who Will Win?

  • With so many emerging agile players in the market, the ability to quickly put new technology to work is key, as is time to market – How can traditional banks ensure early adoption of these technologies?
  • The case against traditional banks VS the case against FinTech companies
  • Will traditional banks become the disrupters through strategic acquisitions?
  • Is collaboration the way forward? If so, what role will regulation play?
11:00 - 11:20

The Landscape of Banking in the UAE – What Does the Future Hold?  

  • Trust in technology and its adoption are driven by consumer trends, but also encouraged by governmental support – How is the UAE leading the way in this respect, and what does this mean for the region’s banking sector?
  • How can banks in the region leverage emerging technologies and combine these with customer data to enhance services, products and experience?
  • Will physical branches still be relevant in the future? If so, what role will they play?
11:20 - 11:50


11:50 - 12:10

The Future of Islamic Banking

  • Emerging trends and forecasts
  • Technology and innovation are key to remaining competitive and targeting new customers
  • Challenges from within – The importance of transparency and clarity moving forward
  • Creating a unified body to encourage collaboration
12:10 - 12:30

The IoT – Converting Actions Plans to Implementations

  • How can the banking industry develop a roadmap for the IoT, especially when uses so far have been varied and the ROI is hard to determine?
  • How can banks overcome consumer concerns around data security and privacy? Is security a barrier to IoT growth in the finance industry?
  • When defining an IoT strategy, which parts of the solution can be provided by banks? How much of a requirement will there be for partnerships with analytics vendors and cloud providers?
  • Overall, how essential is the IoT to banking? What will be the likely outcome of doing nothing?
12:30 - 12:50

Biometric Banking: Out with the Old, in with the New

  • The need to restructure identity practices and offer frictionless access for customers
  • Bridging the gaps in digital banking security – Are biometrics the way forward for banks to provide secure and trusted services?
  • Beyond the fingerprint – Are other methods, such as iris scanning, voice recognition and facial recognition suitable for the industry?
  • The security risk – Are biometrics completely secure? Can cybercriminals still gain access to accounts, and if so how? What are some strategies banks can put in place to safeguard customer’s biometric data?
12:50 - 13:30

Interactive Panel Discussion: Creating Business Value through Digitized Risk Management     

  • Implementing a digital transformation to risk management needs to be different from traditional trial and error methods that have been used in other areas of digital banking: How can we overcome this hurdle?
  • What are some of the possible action areas for digital risk?
  • Utilizing advanced technologies such as analytics and machine learning to increase the accuracy of risk management and reduce errors
  • Key questions chief risk officers need to be asking in order to shape successful digital risk management initiatives
13:30 - 14:30


14:30 - 14:50

The Growth of Challenger Banks

  • Key drivers for growth and innovation – Emerging trends of challenger banks
  • Where does the Middle East stand? As one of the most technologically advanced countries, it provides the perfect landscape for challenger banks
  • The challenges and opportunities ahead
  • Are challenger banks in it for the long-term, or will they be acquired in the near future?
14:50 - 15:30

Interactive Panel Discussion: The Future of Corporate Banking

  • Until now, digital solutions have primarily been aimed at retail customers but 2018 and beyond will see digital coverage extended to corporate banking
  • Corporate customers are increasingly asking for the real-time, on-demand banking services that retail customers receive – How can banks accommodate this?
  • Should banks explore opportunities to broaden their business models beyond traditional banking?
15:30 - 15:40


15:40 - 16:10


Agenda is subject to change

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17-18 September 2018

Roda Al Bustan, Dubai
United Arab Emirates



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