MEBIS Dubai 2017

18-19 September 2017
Dubai
United Arab Emirates

Summit Agenda

» Day 1 - 18th September 2017

» Day 2 - 19th September 2017

Day 1 - 18th September 2017
08:30 - 09:30

REGISTRATION & WELCOME COFFEE

09:30 - 09:40

MC OPENS

09:40 - 09:50

Welcome Address

09:50 - 09:55

Opening Remarks by Diamond Sponsor

09:55 - 10:00

Opening Remarks by Platinum Sponsor

10:00 - 10:20

Technology in the Banking & Financial Services Industry: Global Insights & Trends

A complete overview of global innovation in the banking and financial services industry with an emphasis on technology adoption in mature markets and the evolution of technology in the eyes of a consumer

10:20 - 10:40

Retail Banking Innovation in the Middle East – A Focus on Strategy, Services & Success

  • Strategy – Accepting innovation as an organizational culture within your bank & leveraging on shift in customer behaviors to offer the ‘right’ products at the ‘right’ time
  • Services – Multi-modal customer engagement and improving interactivity with direct banking channels
  • Success – Continuous innovation using smart data analytics to collect the right data, developing the products that your customers are looking for and retaining your customers throughout the lifecycle
10:40 - 11:00

Enhancing Customer Experience with Biometric Identification Technology

  • Rating customer experience from the stand-point of a customer in the Middle East vs. Europe / North America
  • The evolution of technology in the customer experience space – Is the Middle Eastern market ready to adopt and evolve?
  • Applications of technology in present day banking scenarios:
    • Opening an account without a visit to the branch
    • Voice & fingerprint identity verification for customers
    • Electronic submission of identification documents and online verification
11:00 - 11:20

Mobile Money & the Future of Cashless Transactions in the Middle East

  • Transaction hub Middle East: How to drive the Middle Eastern customer to move on from card-based transactions to mobile transactions
    • Mobile wallet applications in the Middle East and adoption patterns
    • Customer migration from e-transactions to m-transactions
    • Customer habits in the Middle East & market trends
  • Practical security related challenges with digital transaction platforms
    • The importance of understanding fraud in a mobile-enabled world
    • E-Secure – Using analytics to protect your customer
    • Hardwired IoT technology to improve resilience
  • Leveraging on global partnerships in the e-payment ecosystem
    • Ensuring e-payments transparency for increased customer adoption
    • The global impact of e-payments on merchants – Driving the economy
    • Global partnerships to evolve and innovate transactions
11:20 - 11:50

NETWORKING COFFEE BREAK & VISIT TO INNOVATION LOUNGE

11:50 - 12:10

NextGen ATM Technology & Transforming ATMs to ‘Automated Thinking Machines’

  • The functionality & evolution of ATMs in the Middle East
    • The importance for ATMs to evolve and include advertising & marketing given transformation of the region into a cashless society
    • Tokenization technology with the prevalence of mobile banking
    • Biometric verification incorporated into the modern-day ATM
  • ATM usage trends in the UAE: Customer data & ratings
  • Case study preview: Emirates Islamic Bank ATM technology implementation
12:10 - 12:30

How to Re-touch the Look of your Branch: Cross-Platform Appeal with Branchless Banking

  • Branchless banking as a concept: A review of success-stories
  • Boosting customer engagement by means of leveraging on social media
  • Case study preview: Commercial Bank of Dubai’s facebook branch
  • Research & findings: What percentage of the Middle East region’s unbanked would opt for branchless banking?
12:30 - 12:50

Middle East Bank Branch Automation: Innovative Service Delivery is Here to Stay

  • Customer data & insight: Findings on what are Middle East’s account holders looking for from their local branch?
  • The necessity to innovate in the digital era
    • Pre-scheduling appointments with relationship managers: Saving on time & resources
    • Quick response centers: Using IBM Watson
    • Efficient & automated cash management centers
  • Case study preview: Digital branch transformation with iMashreq self-service facility
12:50 - 13:10

Smarter Core Banking Functions: The Cornerstone of Innovation & Growth

  • Transforming your core banking systems: Is there a real value?
    • Progressive strategy incorporating long-term growth: Adopting a customer-centric model
    • Agile & streamlined core banking operations
  • 360 degree improvements with architecture
    • Modernization as a journey and not the destination
    • The real costs of infrastructure management
  • Business agility & legacy application transformation
    • NextGen core banking platforms
    • Case study preview: Al Hilal Bank
13:10 - 13:30

Innovate Your Bank to a Customer-Focused Enterprise: How to Know Your Customer (KYC) & Exceed Expectations

  • UAE market trends: Keeping your customers in an overbanked region
    • Understanding customer behavior & adjusting your offerings
  • Review: Cross-channel customer experience
    • Incorporating different ways to bank for the modern customer
    • Maintain loyalty: Customer care and servicing
  • Key statistics for your bank: Operation efficiency & how it matters
    • Collaborative sharing of knowledge
    • Business performance monitored
    • Receiving ROI on your cost of innovation
  • Case study preview: FGB – Introduction of insurance banking
13:30 - 14:30

NETWORKING LUNCH

14:30 - 14:50

Smart Payments Strategy: Managing Risk while Offering Flexibility & Simplicity    

  • Learning from mature markets: Key lessons learnt
    • Overview: Payment processing and models
    • Payment simplicity: Critical factor to remain competitive
  • Payment transactions & profitability: Is it still worth the effort?
  • Learning to mitigate risk from multiple sources
14:50 - 15:10

Cyber-Crime in the Middle East: How is Your Bank Protected & Strategies to Deter Future Attacks

  • A legal perspective: A complete overview of what the law provisions
  • Protection of critical information infrastructure
  • Potential risks of future cyber attacks focused on banking sector
15:10 - 15:50

Panel Discussion

15:50 - 16:10

Business Continuity, Backup & Recovery Provisioning: The Importance of Being Prepared

  • IT recovery readiness for the banking industry: Is it worth the effort?
  • Key strategies in getting the formula right
  • NextGen backup & recovery solutions
  • End to end disk based back-up & recovery systems
  • Case study preview: National Bank of Abu Dhabi with EMC data domain
16:10 - 16:20

MC CLOSES

16:20 - 16:50

REFRESHMENTS & VISIT TO INNOVATION LOUNGE

Day 2 - 19th September 2017
09:20 - 09:50

NETWORKING & MORNING REFRESHMENTS

09:50 - 10:00

MC OPENS

10:00 - 10:20

The Power of Technology and What does the Future Have in Store for the Middle Eastern Banking Industry

10:20 - 10:40

Want Big Returns? Get Big Data: Using Customer Information to Drive your Bank’s Business Decisions

  • The capability to augment your offering & cross sell: All in real-time
    • Leverage on customer data to get better response rates
    • Targeted offers and marketing to the right people
  • Increased efficiency of customer contact centers
  • Using data to combat fraud & security breaches
    • Actionable insight to provide real-time alerts
  • An exploration of technologies currently available to the banking industry
10:40 - 11:00

Banking Simplified: Social Media Marketing to Connect with the Customers

  • Leveraging with social media platforms to acquire new customers and engage with existing one’s too
  • Appealing to consumers: Ensuring that simplicity is the new ‘tag-line’
  • Optimizing social media and other digital platforms to build a catalogue of product and service video’s, how-to’s, and practical advice for customers
11:00 - 11:20

Anti-Money Laundering Strategies: Fighting Financial Crime in the Middle East

  • Compliance & regulations: Requirements in the UAE & FATCA
  • Real-time monitoring solutions and alerts
  • Understanding the money laundering mechanisms and developing an organizational approach
  • Practicing financial intelligence & integrating solutions specific to your needs
11:20 - 11:50

NETWORKING COFFEE BREAK & VISIT TO INNOVATION LOUNGE

11:50 - 12:10

Loan Operations as a Service: Solutions for Outsourcing, Automation & Efficiency

  • Replacing manual processes with industry leading technology designed to automate
  • A holistic end-to-end solution: Loan servicing at your bank
  • Document tracking & control
  • Cost-effective & scalable solutions designed for your bank
12:10 - 12:30

Where is the Front Door for All the Incoming Data at Your Bank? Innovate with the Digital Mailroom

  • Automated processing and storage of all document driven data within the enterprise
  • Reduction of costs, resources and delivery on time always
  • Reliable & consistent one-stop shop for all document driven needs
12:30 - 12:50

The Importance of Technology in Wealth Management: An Industry Overview and the Need to Innovate in Order to Stay in the Business

  • Global & regional market trends: USD 1 trillion worth of transactions in a year but wealth management departments only enjoy 5% client retention
  • Automated private wealth management: Data for the customer when needed
  • Investment management platforms: Developing your clients’ portfolio in real time
12:50 - 13:30

Interactive Panel Discussion: Which Way to Go? Develop an In-House Innovation Center or Partner Up with a Leading Technology Vendor for the Long-Term?

  • Exploring the bank’s perspective on benefits related to each strategy
13:30 - 13:40

PRIZE DRAW & MC CLOSES

13:40 - 14:40

NETWORKING LUNCH & VISIT TO INNOVATION LOUNGE

Agenda is subject to change

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18-19 September 2017

Dubai
United Arab Emirates

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