MEBIS Dubai 2017

18-19 September 2017
Sofitel Dubai The Palm Resort & Spa
Dubai, U.A.E.

Summit Agenda

» Day 1 - 18th September 2017

» Day 2 - 19th September 2017

Day 1 - 18th September 2017
08:30 - 09:30


09:30 - 09:40


09:40 - 10:00

Welcome Address by Premium Sponsors

10:00 - 10:20

Global Banking Trends & Insights: Countering a Tough Economy, Digitization and Regulation Threats

  • Defining a clear business model and embedding consistency in a challenging operating environment
  • Can banks improve their financial performance whilst remaining innovative?
  • Collaborating for competitive advantage: Is this the new trend
10:20 - 10:40

Digital Banking Transformation Journey – Survival of the Fastest

  • Why do banks need to develop agile operating models to stay competitive?
  • “The Top Down Approach”: Addressing the organisation culture to shift from product centric to customer centric
  • Coping up with Fintech players in a digital era – Will banking organisations compete or partner?
10:40 - 11:00

UAE Vision 2021: A Cashless Future – How Far are we?

  • How banks in the region are supporting the vision and educating in building a digital culture in the region
  • Addressing cyber security and risk management while moving to a cashless society
  • Creating a payment experience that is convenient, safer and seamless
11:00 - 11:20

Emergence of a Data Driven Bank – Looking at turning Data into customer insights

  • A holistic view on the power of data analytics and business intelligence
  • Methods to leverage analytics for better informed decisions, streamline operations and improve customer service
  • An overview on the requirements for data governance and compliance
11:20 - 11:50


11:50 - 12:10

Opti-Channel Banking - Are Financial Institutes in the Region Looking Past Omni-channel Engagements?

  • Meeting the whenever, wherever and however demands of Middle Eastern customers
  • Prioritizing opti-channel over omni-channel experiences for better customer experience
  • Keeping your customer engaged to your brand and building loyalty by providing the right information at the right time
12:10 - 12:30

The Future of Customer Experience – The Real Differentiator

  • Innovative technologies driving financial institutions capture the next generation of consumers
  • Allowing customers to engage with their banks aiming at improving their journey and providing a positive experience
  • Generating long term loyalty – Are you listening to your customers?
12:30 - 13:10

Interactive Panel Discussion: The Role of the CIO – Innovation Driver

  • Facilitation of technology based business transformation
  • Leadership is not just about technology/IT
  • Speaking the language of the business
  • Digital transformation
13:10 - 13:30

AI – Understanding Customer’s Intentions and Emotions to Enable Better Interactions

  • Creating a more human-like customer experience – Blending big data & machine learning combined with AI, IoT & voice technology
  • How AI powered Chabots are simplifying the overall banking experience for users
  • At what pace are banks implementing new technologies? What’s the solution if these technologies are not compatible with existing IT Infrastructure?
13:30 - 14:30


14:30 - 15:10

Interactive Panel Discussion: Innovation in Retail Banking

  • What does the future look like?
  • Role of a branch in the digital age
  • Are we meeting future customer demands?
15:10 - 15:30

Blockchain revolutionizing Money Transfers

  • Case Study: QBC’s Blockchain Pilot
  • Blockchain's potential in the financial sector
  • Enhancing client experiences
15:30 - 16:10

Interactive Panel Discussion: Blockchain – The Next Step in Digital Transactions

  • Developing a robust platform and regulatory framework to support blockchain
  • How will this impact the financial services & banking industry?
  • Evaluating benefits of blockchain technology
16:10 - 16:20


16:20 - 16:50


Day 2 - 19th September 2017
09:20 - 09:50


09:50 - 10:00


10:00 - 10:20

Transforming Banking Relationships – How Social Media is Shaping the Way Banks Market Themselves

  • Planning an effective social media strategy for your bank
  • How important is it to design innovative content aiming at acquiring and engaging clients, introduce new products and services, and forge new relationships
  • Reports suggest by 2020 customers will maintain 85% of their relationships without interacting with humans – Does this mean banks have to quickly move their marketing to digital and online strategies?
10:20 - 10:40

Biometrics in Banking: Fingerprints and Facial Recognition VS Pin Numbers and Passwords

  • Reducing fraud one fingerprint at a time – Addressing safety and security in the mobile banking space
  • Fingerprints, retina scans, facial recognition, voice recognition – Exploring suitable biometric alternatives for authentication
  • Balancing security and simplicity – How ‘Gen Y’ is driving biometrics adoption
10:40 - 11:00

Heading Towards a Digital Future – Benefiting from Regulatory Technology to Better Manage and Understand Governance and Compliance Risks

  • How cognitive computing will help banks in managing risks and address regulatory compliance efficiently and effectively
  • Strengthening enterprise risk and governance culture aimed at making employees sensitive to GRC issues as they are to commercial objectives
  • Banks and cybersecurity – Addressing the challenges of keeping the bank’s data and customer’s data protected from cyber attacks
11:00 - 11:20

Islamic Banking in the Digital Era – Bridging the gap with Conventional Banking

  • Does the region lag behind in adopting deep and transformative digitization strategies
  • What can the industry do to succeed and how can Islamic banking grow?
  • Innovative & collaborative – Delivering competitive products that offer value and better choice for Muslim and non-Muslim customers
11:20 - 11:50


11:50 - 12:10

Anti-Money Laundering Strategies: Fighting Financial Crime in the Middle East

  • A quick look at the recent amendment made by UAE Central Bank in the anti-money laundering rule
  • Understanding the money laundering mechanisms and developing an organizational approach
  • Addressing UAE’s major risk “trade based money laundering” – Managing and monitoring trade finance activities
12:10 - 12:30

Fintech – Changing UAE’s Financial Landscape

  • An overview of FinTech infrastructure in GCC
  • Generating more awareness around FinTech innovations and implementations
  • Can FinTech innovations help banks enhance consumer centricity and streamline their operations?
12:30 - 12:50

VAT – Impact on the Financial Services Sector

  • Accessing business issues that will arise upon the introduction of VAT
  • How prepared are banks in the region with their VAT journey?
  • Challenges presented by the new tax framework and the best practices to effectively deal with VAT obligations for financial services
12:50 - 13:10

Will Digital Disruption Force Banks in the Region to "Innovate" or "Perish"

  • Adoption of blockchain – Going beyond financial services
  • How prepared is the region to face the unexpected
  • Are changes in consumer behavior an equally relevant driving force?
13:10 - 14:10


14:10 - 14:50

Interactive Panel Discussion: New Technologies, New Cyber Threats - Analyzing the State of IT Security in the Financial Services Sector

  • Are banks in the region confident about their defence systems?
  • How will banks address gaps in a constantly changing threat landscape?
  • Cyber threats – A top priority for CRO’s / CIO’s & CSO’s in mitigating risks at all levels and in all departments of a bank’s infrastructure
14:50 - 15:30

Interactive Panel Discussion: Customer-Focused to Customer-Centric Approach in Banks

  • Are we delivering a superior customer experience across all channels?
  • Managing the cultural shift from being a customer-focused to customer-centric mindset
  • Customer-centric product development – What is it?
15:30 - 15:40


15:40 - 16:10


Agenda is subject to change

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18-19 September 2017

Sofitel Dubai The Palm Resort & Spa
Dubai, U.A.E.

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