MEBIS Dubai 2017

18-19 September 2017
Sofitel Dubai The Palm Resort & Spa
Dubai, U.A.E.

Summit Agenda

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» Day 1 - 18th September 2017

» Day 2 - 19th September 2017

Day 1 - 18th September 2017
08:10 - 09:10


09:10 - 09:20


09:20 - 09:30

Opening Remarks by Lead Sponsor


Ziad Al-Yousef, General Manager - Payment Systems, Saudi Arabian Monetary Authority (SAMA)

Ziad Al-Yousef
09:30 - 09:40

Innovation: The Opportunity for Middle East Banks


Naveed Minhas, Banking Industry Leader MEA, IBM Global Business Services

Naveed Minhas
09:40 - 10:00

Beyond Digital: What will Convince Customers to Bank with you in the Next Few Years?

It isn’t enough for banks anymore to deliver banking services through internet and mobile channels. Today, becoming a bank of first choice, goes well beyond just what meets the customer’s eyes and fingers. What value added services may today's banks develop to deliver the contextualized, seamless and expected customer experience and to become a proactive financial advisor?


Bruno Ferreira, Managing Director, Alior Bank S.A., Poland

Bruno Ferreira
10:00 - 10:20

Success Story – National Payment Scheme

  • 30 years of innovation driven by adherence to our core values
  • The mada experience provided by the current landscape of payment services
  • Delivering a ubiquitous payment service for all



Ziad Al-Yousef, General Manager - Payment Systems, Saudi Arabian Monetary Authority (SAMA)

Ziad Al-Yousef
10:20 - 10:40

Automation and Augmentation Why Banking is About to Change


Mike Hobday, Vice President, Cognitive Process Transformation Practice Leader, IBM UKI

Mike Hobday
10:40 - 11:00

Emergence of a Data Driven Bank – Reinventing Customer Relationships

  • Building a personal & relevant relationship with the customer
  • Using data to be proactive with customer interactions
  • Live demonstration


Mariano Capezzani, Senior Digital Product Manager, HSBC Digital Solutions, London
Simon Thompson, Global Head - Digital Commerce, HSBC Global Retail Banking & Wealth Management, London

Mariano Capezzani Simon Thompson
11:00 - 11:20

Beyond Facelift – Driving Digital Transformation in Corporate Banking

  • Banks gone digital – Where to look for inspiration?
  • Six tips on how to greatly increase your chances at successful transformation
  • What’s next – Taking a look into the future


Maciej Sałata, Senior Consultant Corporate Banking, Comarch

Maciej Sałata
11:20 - 11:50


11:50 - 12:10

Next Level Mobile Banking

  • Today's reality in mobile
  • The omni-channel agile future
  • (Mobile) Sales made easy
  • Differentiators of the next level leader


Marten Kruisinga, Regional Sales Director MENA, Backbase

Marten Kruisinga
12:10 - 12:30

How do you become the Digital Bank of Tomorrow – Today?

  • Demystifying threats and deconstructing the technologies to tap into the opportunities
  • Personalization and analytics can help financial services companies drive the future of lending
  • Tomorrow’s digital bank – How to get there


Daragh O’Byrne, Global Head - Marketing and Alliances, Nucleus Software

Daragh O’Byrne
12:30 - 13:15

Interactive Panel Discussion: The Role of the CIO – Innovation Driver

  • Facilitation of technology based business transformation
  • Leadership is not just about technology/IT
  • Speaking the language of the business
  • Digital transformation

Bruno Ferreira, Managing Director, Alior Bank S.A., Poland
Naveed Minhas, Banking Industry Leader MEA, IBM Global Business Services
Nitin Bhargava, CTO, Head - Business Technology, Mashreq Bank
Sanjay Khanna, Chief Information Officer, RAKBANK
Sanjeev Mulay, Head of IT Integration & Transformation, First Abu Dhabi Bank
Tariq Al Osaimi, CDO, National Bank of Kuwait

Bruno Ferreira Naveed Minhas Nitin Bhargava Sanjay Khanna Sanjeev Mulay Tariq Al Osaimi
13:15 - 13:25

Data Agility and Governance in the Digital Banking Era

  • A cultural shift: The data operators
  • The Delphix Dynamic Data Platform
  • A customer success story


Ugo Pollio, Solution Engineering Manager - EMEA South, Delphix

Ugo Pollio
13:25 - 14:25


14:25 - 15:10

Interactive Panel Discussion: Innovation in Retail Banking

  • What does the future look like?
  • Role of a branch in the digital age
  • Are we meeting future customer demands?

Dinesh Sharma, Managing Director & Country Business Head (Consumer), Citi Bank N.A.
Guy Mettrick, Practice Leader - Financial Services, Appian
Mufaddal Khumri, Director - Personal Banking Products & Cards Business, RAKBANK
Philip King, Head - Retail Banking, Abu Dhabi Islamic Bank
Sanjay Malhotra, Chief - Consumer Banking, Dubai Islamic Bank
Subroto Som, Head - Retail Banking Group, Mashreq Bank
Suvo Sarkar, Senior Executive Vice President & Group Head - Retail Banking, Private Banking and Wealth Management, Emirates NBD

Dinesh Sharma Guy Mettrick Mufaddal Khumri Philip King Sanjay Malhotra Subroto Som Suvo Sarkar
15:10 - 15:50

Interactive Panel Discussion: Blockchain – The Next Step in Digital Transactions

  • Developing a robust platform and regulatory framework to support blockchain
  • How will this impact the financial services & banking industry?
  • Evaluating benefits of blockchain technology

Brian Meenagh, Partner, Latham & Watkins LLP
K Srinivasan, President & Head - Emerging Markets, Intellect Design Arena Limited
Naimish Shah, Senior Vice President - Innovation & Emerging Technologies, Emirates NBD
Ramana Kumar, Head - Payments, First Abu Dhabi Bank
Saif Mohammed ALKaabi, Head - Information Technology, Abu Dhabi Securities Exchange (ADX)

Brian Meenagh K Srinivasan Naimish Shah Ramana Kumar Saif Mohammed ALKaabi
15:50 - 16:00


16:00 - 16:30


Day 2 - 19th September 2017
09:20 - 09:50


09:50 - 10:00


10:00 - 10:30

The Future of Customer Experience – The Real Differentiator

  • Innovative technologies driving financial institutions capture the next generation of consumers
  • Being customer-focused in the new digital environment – Speed, availability together with high quality services
  • Allowing customers to engage with their banks aiming at improving their journey and providing a positive experience


Peter Smith, Senior Vice President and Head, Nordea Kredit, Denmark

Peter Smith
10:30 - 10:50

Next Generation Banking Analytics

Today's digitally empowered customers are challenging the business world. They become increasingly savvy in their search for the best offers; their expectations continue to rise; their choices are growing too. Effective customer engagement based on real-time insight is the new imperative for all banks today. In this session, MDS ap will discuss how the next generation marketing technology leverages real-time customer context to deliver the optimum customer experience.


Ilker Tasdemir, Director - Business Analytics, MDS ap

Ilker Tasdemir
10:50 - 11:10

Islamic Banking in the Digital Era - Bridging the Gap with Conventional Banking

  • Does the region lag behind in adopting deep and transformative digitization strategies
  • What can the industry do to succeed and how can Islamic banking grow?
  • Innovative & collaborative – Delivering competitive products that offer value and better choice for Muslim and non-Muslim customers


Sagheer Mufti, Chief Operating Officer, Abu Dhabi Islamic Bank

Sagheer Mufti
11:10 - 11:30

AI – Understanding Customer Intentions and Emotions to Enable Better Interactions

  • Creating a more human-like customer experience – Blending big data & machine learning combined with AI, IoT & voice technology
  • How AI powered chabots are simplifying the overall banking experience for users
  • At what pace are banks implementing new technologies? What’s the solution if these technologies are not compatible with existing IT Infrastructure?


Thomas Buemsen, Managing Director - Middle East, Dorsum

Thomas Buemsen
11:30 - 12:00


12:00 - 12:20

Al Rajhi Bank’s Journey to an Innovative and Digitalized Payment Landscape

Summarizing Al Rajhi Bank’s initiatives to maximize mada cards’ usage, customer awareness and POS behavior to drive the cashless economy objective.


Bandar Al Qubisy, Director - Cards Business, Al Rajhi Bank, Saudi Arabia

Bandar Al Qubisy
12:20 - 12:40

Blockchain is 18 Months Old... What Next?


Iqbal Alikhan, Program Director - Blockchain & Innovations for Global Markets, Enterprise, IBM

Iqbal Alikhan
12:40 - 13:20

Interactive Panel Discussion: Customer-Focused to Customer-Centric Approach in Banks

  • Are we delivering a superior customer experience across all channels?
  • Managing the cultural shift from being a customer-focused to a customer-centric mindset
  • Customer-centric product development: What is it?

Basker Rangachari, Senior Vice President and Head - Brand, Marketing and Customer Experience, Mashreq Bank
Faran Niaz, Senior Vice President - Global Head of Service Quality & Customer Experience, Abu Dhabi Islamic Bank
Ibrahim Iqbal, Senior Vice President, Head - Customer Innovation, Dubai Islamic Bank
Kuldeep Chouhan, Head - Group Customer Experience, Emirates NBD
Nicholas Hacking, Sales Director, ERI
Sudhesh Giriyan, Chief Operating Officer, Xpress Money

Basker Rangachari Faran Niaz Ibrahim Iqbal Kuldeep Chouhan Nicholas Hacking Sudhesh Giriyan
13:20 - 14:00

Interactive Panel Discussion: New Technologies, New Cyber Threats – Analyzing the State of IT Security in the Financial Services Sector

  • Are banks in the region confident about their defense systems?
  • How will banks address gaps in a constantly changing threat landscape?
  • Cyber threats – A top priority for CROs, CIOs & CSOs in mitigating risks at all levels and in all departments of a bank’s infrastructure

Parthasarathy P, Chief Security Officer, First Abu Dhabi Bank
Raju Adnani, Vice President - Channel and Enterprise Services MENAPT, Citibank N.A.
Sameer Bedi, Head - Information Security, Mashreq Bank
Talat Z. Hafiz, Secretary General, Media & Banking Awareness Committee, Saudi Arabia
Vivek Pai, Senior Partner, GBS - IBM MEA

Parthasarathy P Raju Adnani Sameer Bedi Talat Z. Hafiz
14:00 - 14:10

Digital Trends in Credit Risk Management


Béla Vér, CEO, ApPello

Béla Vér
14:10 - 14:20


14:20 - 15:20


Agenda is subject to change

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Registration Closed!

18-19 September 2017

Sofitel Dubai The Palm Resort & Spa
Dubai, U.A.E.

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