Rashed Abdul Kareem Al Blooshi joined Abu Dhabi Securities Exchange (ADX) in April 2000 where he played an instrumental role in establishing the exchange in November of the year 2000. Mr. Al Blooshi started his career with ADX as Manager of the Clearing, Settlement, Depositary, & Registry (CSD) department. In 2007, Al Blooshi became Deputy Chief Executive, and manager of operations of ADX. He was promoted to Chief Executive in 2012.
Prior to joining ADX, Al Blooshi was Head of Registrar & Depository at the Saadiyat Free Zone Authority. Mr. Al Blooshi holds an MBA from The UAE University and a Bachelor of Science in Computer Information Systems from Benedict College, Columbia, South Carolina.
Sanjay Khanna joined RAKBANK in September 2011 as Chief Information Officer where he is responsible for developing a vision for the Information Technology (IT) department, ensuring high quality of overall services to the Bank from the technology department, and establishing and maintaining an appropriate technological infrastructure with the Bank’s business partners. Prior to joining RAKBANK, Sanjay served as Deputy General Manager at ICICI Bank Ltd for six and a half years where during his tenure he headed various technology groups including International Banking Technology Group and the Shared Services Technology Group. He also spent seven years at the National Bank of Oman and six years with Deutsche Software (India) and his last designations, respectively, were Senior Managers of Systems and Senior Consultant.
Sagheer Mufti is the Chief Operating Officer (COO) of ADIB, a position he has held since he joined the bank in 2014. Mr. Mufti is a seasoned executive with over 33 years of executive experience with Citigroup and in global financial services. He has significant expertise in operations, technology and compliance. He also has undertaken business roles and has extensive leadership, strategic planning, and business development and execution skills.
Mr. Mufti is responsible for building a corporate culture based on operational excellence and effective client servicing across ADIB. He also has executive responsibility in leading the digital transformation and simplifying the customer experience and drive value thru digital integration into the bank’s internal functions and client-facing opportunities. Mr. Mufti has deployed cutting-edge technologies to support the expansion of the bank’s business, and to meet the demands of its rapidly growing customer base.
Prior to ADIB, in his 33 years at Citigroup Mr. Mufti handled various senior roles at country, regional and global level in operations and technology and compliance. He also had several senior business management roles with P&L responsibility. Before joining ADIB Mr. Mufti was Citi’s Global Head for Anti-Money Laundering Operations. Mr. Mufti worked with Citi in roles based in USA, England, Saudi Arabia, Kenya, Nigeria, Greece and Pakistan.
He holds an MBA from George Washington University in Washington, D.C.
Sherif joined the Commercial Bank (P.S.Q.C.) as its Chief Information Technology Officer in January 2017. He has over 20 years of extensive IT leadership experience in a banking environment. He came over from Boubyan Bank in Kuwait where he has been instrumental in managing large-scale technology initiatives including the implementation of various banking solutions, as well as the development and introduction of digital channels. Prior to that, he has accomplished a number of technology projects with major banks in the region. He is currently playing a key role in delivering the Bank’s digital transformation strategy where his expertise is very beneficial in achieving objectives of improving the client experience and guiding creativity and innovation.
Faizal Eledath has been National Bank of Oman’s Chief Information Officer since October 2012. He leads the bank’s IT and Enterprise Project Management Office and is responsible for ensuring that new technologies and distribution channels are effectively leveraged to enhance customer experience along with the bank’s overall productivity, effectiveness and competitiveness.
With over 20 years of experience in the fields of banking strategy, technology, operations and management, he has a proven track record of successfully implementing strategic, business-critical technology and operational initiatives. International Data Group (IDG), the leading technology media, events and research company, has twice named Faizal among the region’s Top 20 CIOs.
He brings to National Bank of Oman a depth of technical knowledge in areas such as enterprise application systems, technology infrastructure, application development methodologies, banking operations, outsource management, quality management, enterprise architecture and innovation management.
Faizal has overseen the successful implementation of several major IT programmes during his time at the bank, primarily around customer centricity. This has included the launch of the Muzn Islamic banking window, the migration to chip and PIN, the implementation of a new treasury system and new corporate loan origination system, the reengineering of end-to-end processes to reduce the overall turnaround time of key enterprise processes, and the upgrade of IT and security infrastructure.
Before joining National Bank of Oman, Faizal served as CIO of Dubai Bank, an Islamic bank in the UAE that later became part of Emirates Islamic Bank. Prior to this, he was Vice President, Information Technology Solutions at Mashreq Bank, UAE, with responsibility for all channels, including branch systems, call centres, Internet banking, ATMs, credit card systems and CRM systems. He began his career in 1992 as a Senior Systems Analyst at Oman Computer Services (OCS).
Faizal holds a Bachelor’s degree in Computer Science from Bharathiar University, India, and a Master’s degree in Computer Science from the University of Alabama at Birmingham. He also has as an MBA from Southern New Hampshire University, USA, and has attended executive education programmes at Harvard Business School on subjects including launching new ventures and small business life cycle.
Suvo is a distinguished retail banking professional with over 30 years of multi-functional experience with five leading financial institutions and in multiple geographies across Middle East and Africa. Currently, he is the Senior Executive Vice President and Group Head of the Retail Banking, Private Banking and Wealth Management businesses of Emirates NBD, the largest bank by customer base and brand value in the United Arab Emirates (UAE). Earlier in his career, Suvo has worked with three multi-national banks – Standard Chartered, ANZ Grindlays and Citibank NA, and two regional banks – National Bank of Dubai and National Bank of Abu Dhabi. In 2015, Suvo was recognized with the Asian Banker Retail Banker of the Year for the Middle East award.
Suvo’s current role at Emirates NBD is overseeing two major businesses of the Bank, Retail Banking and Wealth Management, which together contribute to over 40% of the banking group’s revenues and profits, have a customer base of over 1.7 million across 5 banking jurisdictions and a combined customer footing of over USD 60B. He is also the executive chairman of two of the Bank’s key subsidiaries: ENBD Asset Management, the largest asset management company in the UAE and ENBD Securities, one of the leading brokerage houses of the country. Additionally, he serves on the boards of Emirates NBD Egypt, ENBD Capital KSA and Tanfeeth, the bank’s operations and processing subsidiary.
Arup joined ADCB in June 2005 and is currently the head of the Consumer Banking Group and a member of the Management Executive Committee.
As Head of the Consumer Banking Group, Arup oversees the following business or functional units:
Prior to ADCB, Arup spent seven years with Citibank. In his last role in Citibank, he was the Head of Wealth Management products and the Marketing Head for the UAE consumer business of Citibank.
Before Citibank, Arup has worked with Unilever in India for seven years in several sales and marketing roles, the last being as Senior Product Manager for a detergent brand called “Wheel”.
Arup is a Mechanical Engineering graduate and holds an MBA degree from the Indian Institute of Management, Lucknow (Class of ’91).
Subroto Som is Head of Retail Banking Group at Mashreq. With over 30 years’ of experience across consumer banking, wealth management and commercial banking, Som is an effective and inspirational leader, who achieves significant results through transformational strategies.
Som graduated from IIT and IIM India, and built his career in Citibank and Standard Chartered Bank, where he held several regional and global roles across Risk, Business, Products and Segments. With a natural charisma to connect with people, Som’s drive and energy makes him passionate about customers, digitisation, brand and values.
Senior Consultant at Comarch (est. 1993), a provider of innovative software and IT services for financial institutions worldwide. Maciej has focused his career on helping banks drive innovation, explore new revenue opportunities, lower operating costs and improve user experience in the area of digital banking for corporate and SME customers. Having been in software development, project management and consulting for top banks, Maciej has acquired close to 9 years of international experience in technology and business alike, which allow him to provide uniquely insightful solutions to problems faced by modern financial institutions.
Marten Kruisinga advises large enterprises, primarily banks and insurance companies on all continents on how to make their digital ambitions a reality. Often, they have many challenges, like existing legacy systems and silo-ed architectures. He helps them by designing digital transformation programs which are feasible, tailored, creative and have instant business value.
Marten is responsible for the expansion of the Backbase footprint in Middle East and by making sure existing customers are extremely satisfied, the market is familiar with our offering and prospects become believers
Daragh O’Byrne is the Vice President, Global Head of Marketing & Alliances for Nucleus Software, where he is responsible for driving business transformation through integrated and strategic marketing initiatives. He brings over 20 years’ experience in the Financial Services application software sector. Daragh’s key focus area has been ensuring that software provides tangible business benefits for customers and that these benefits are explained in a clear, concise and compelling way. His expertise lies in using an integrated set of creative marketing activities that generate high decibel results. His industry experience and in-depth understanding of technology drives his passion to ensure that value is delivered to customers.
Guy Mettrick is Appian's Financial Services Practice Leader in Europe. Responsible for driving Appian's go to market strategy for financial services in Europe. The role includes working with customers, partners and industry associations to ensure Appian deliver applications that help financial firms grow, manage risk and increase the efficiency and effectiveness of their business processes.
Prior to Appian, he was Head of European Fund Business at Sumitomo Mitsui Trust Bank. He has also held management positions at BNP Paribas and RBC. Guy Mettrick has a Bachelor of Arts degree in Business Studies (Finance & Marketing) from the University of Portsmouth.
Nicholas Hacking is currently Sales Director with ERI Bancaire SA.
Nicholas is co-responsible for ERI’s Sales activities internationally, and is also responsible for its operations in the US/Caribbean, Middle East and Asia/Pacific, as well as the UK and Channel Islands. He has been with ERI since 1996. Prior to joining ERI, Nicholas worked for several IT companies, and in client facing and operational roles in the wealth management operations of several international banks.
ERI’s software application, the OLYMPIC Banking System, is specifically designed for financial institutions, especially in the retail and private banking, wealth management, fund and investment management areas. The OLYMPIC Banking System has a leading position amongst financial institutions in the wealth management sector.
Béla Vér graduated from Kandó Kálmán College where he studied Information Technology and continued his education at Corvinus University of Budapest where he acquired an MBA degree. After spending a few years working in IT and finance, he gained professional experience and in 1998 he became one of the founders of ApPello Kft. Since its foundation - due to the talented leadership - the small start-up has evolved into a strong SME company and a recognized financial software developer in the CEE region. Moreover, since 2013, ApPello gained international clients (in Croatia, Czech, Romania and Slovakia) as well.
At the very beginning Béla was actively involved in software development but presently he is responsible for the business development and expansion in foreign countries.
Previously, Peter has worked as the Head of Management Secretariat and Banking Business Development of Nordea. He was involved in the Strategic development of the DK retail bank including sector cooperation.
He is also member of Digitalization and Infrastructure committee in the Danish Bankers Association and Vice Chairman of Visa Denmark. He is the Vice Chairman, E-nettet A/S and has managed strategic development projects with various scopes e.g. customer development, legal structure programme, mobile payments, income and profitability generation.
He was a Full time MBA student of Hult International Business School, San Francisco and also has a MsC in Strategy & Finance and a BsC Economics & Law from the Copenhagen Business School, Business School.
Peter received the Berlingske Tidende Top 100 Talent 2012.
Basker Rangachari is Senior Vice President and Head of Marketing at Mashreq Bank. He joined Mashreq in August 2016. With almost 3 decades of diverse leadership experience across consumer banking, payments services, private equity, retail and consulting, Basker is responsible for driving the bank’s brand and marketing strategies, customer communications, analytics and digital marketing.
Prior to joining Mashreq, Basker worked for Zafin Labs Inc., where he was CEO Asia Pacific & Chief Transformation Officer. Over the past 29 years, he has gained experience in B2B and B2C multi-national corporations, including Standard Chartered Bank, MasterCard Worldwide and Ernst & Young. At Standard Chartered, Basker held senior consumer banking leadership roles over a 10-year career, rising up to his last role as their Global Head of Brand and Retail Marketing.
In his marketing roles, he delivered several first-to-market service guarantees, disruptive marketing campaigns, branch facade digitization strategy and pioneered the extensive use of digital & social marketing platforms. He has received several prestigious awards including Digital Marketer of the Year 2013; Marketer of the Year 2012; Fifty Most Talented CMOs in Asia Pacific 2013; and CRM Director of the Year 2010.
He is a regular keynote speaker at global conferences and university graduate programs, and has authored several articles on personal financial management.
Mr. Rangachari qualified in 1987 as a Certified Chartered Accountant from ACCA (UK) and was ranked as Gold medalist. In 2000, he graduated from the University of Technology Sydney, with a Masters in International Business and was ranked Top Graduate student.
Ibrahim is a passionate advocate of customer centered design and has successfully led many initiatives focusing on design thinking, innovation and business transformation in different roles with various leading financial institutions of UAE over past few years. Key achievements include launch of Emirates Islamic bank (2004), DIB’s core banking & CRM platforms (2008) and DIB Smart Banking (2014). Ibrahim has successfully led DIB’s interactive channels for over five years and transformed the overall customer digital experience through introduction of innovative and value added digital services winning many prestigious awards. Currently, as Head of Innovation at DIB, he leads a cross functional strategic team to implement innovative smart banking initiatives to enhance customer experience and improve service design & delivery. As a member of UAE Banks’ Federation Digital Committee Ibrahim is actively involved with key UAE banks working towards enhancement of digital footprint in UAE through exploring disruptive technologies and legislation recommendations to facilitate the adaption. Ibrahim has a Bachelor’s degree in Computer Science and MBA with Finance major.
Faran Niaz is the Global Head of Service Quality & Customer Experience at ADIB. A change management expert with over 25 years’ international experience working within the financial services sector, Faran has a strong track record managing and enhancing customer service channels, including call centres, customer service offerings and complaint resolution units.
Faran joined ADIB in March 2009 and has helped the bank win ‘Best Bank in Service & Customer Experience in the UAE’ for an unprecedented six consecutive years. Before joining ADIB, he was a Vice President with Mashreq Bank and previously spent over a decade with Citibank managing the bank’s customer service channels across different geographies.
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