Sanjay Khanna joined RAKBANK in September 2011 as Chief Information Officer where he is responsible for developing a vision for the Information Technology (IT) department, ensuring high quality of overall services to the Bank from the technology department, and establishing and maintaining an appropriate technological infrastructure with the Bank’s business partners. Prior to joining RAKBANK, Sanjay served as Deputy General Manager at ICICI Bank Ltd for six and a half years where during his tenure he headed various technology groups including International Banking Technology Group and the Shared Services Technology Group. He also spent seven years at the National Bank of Oman and six years with Deutsche Software (India) and his last designations, respectively, were Senior Managers of Systems and Senior Consultant.
Sherif joined the Commercial Bank (P.S.Q.C.) as its Chief Information Technology Officer in January 2017. He has over 20 years of extensive IT leadership experience in a banking environment. He came over from Boubyan Bank in Kuwait where he has been instrumental in managing large-scale technology initiatives including the implementation of various banking solutions, as well as the development and introduction of digital channels. Prior to that, he has accomplished a number of technology projects with major banks in the region. He is currently playing a key role in delivering the Bank’s digital transformation strategy where his expertise is very beneficial in achieving objectives of improving the client experience and guiding creativity and innovation.
Faizal Eledath has been National Bank of Oman’s Chief Information Officer since October 2012. He leads the bank’s IT and Enterprise Project Management Office and is responsible for ensuring that new technologies and distribution channels are effectively leveraged to enhance customer experience along with the bank’s overall productivity, effectiveness and competitiveness.
With over 20 years of experience in the fields of banking strategy, technology, operations and management, he has a proven track record of successfully implementing strategic, business-critical technology and operational initiatives. International Data Group (IDG), the leading technology media, events and research company, has twice named Faizal among the region’s Top 20 CIOs.
He brings to National Bank of Oman a depth of technical knowledge in areas such as enterprise application systems, technology infrastructure, application development methodologies, banking operations, outsource management, quality management, enterprise architecture and innovation management.
Faizal has overseen the successful implementation of several major IT programmes during his time at the bank, primarily around customer centricity. This has included the launch of the Muzn Islamic banking window, the migration to chip and PIN, the implementation of a new treasury system and new corporate loan origination system, the reengineering of end-to-end processes to reduce the overall turnaround time of key enterprise processes, and the upgrade of IT and security infrastructure.
Before joining National Bank of Oman, Faizal served as CIO of Dubai Bank, an Islamic bank in the UAE that later became part of Emirates Islamic Bank. Prior to this, he was Vice President, Information Technology Solutions at Mashreq Bank, UAE, with responsibility for all channels, including branch systems, call centres, Internet banking, ATMs, credit card systems and CRM systems. He began his career in 1992 as a Senior Systems Analyst at Oman Computer Services (OCS).
Faizal holds a Bachelor’s degree in Computer Science from Bharathiar University, India, and a Master’s degree in Computer Science from the University of Alabama at Birmingham. He also has as an MBA from Southern New Hampshire University, USA, and has attended executive education programmes at Harvard Business School on subjects including launching new ventures and small business life cycle.
Suvo is a distinguished retail banking professional with over 30 years of multi-functional experience with five leading financial institutions and in multiple geographies across Middle East and Africa. Currently, he is the Senior Executive Vice President and Group Head of the Retail Banking, Private Banking and Wealth Management businesses of Emirates NBD, the largest bank by customer base and brand value in the United Arab Emirates (UAE). Earlier in his career, Suvo has worked with three multi-national banks – Standard Chartered, ANZ Grindlays and Citibank NA, and two regional banks – National Bank of Dubai and National Bank of Abu Dhabi. In 2015, Suvo was recognized with the Asian Banker Retail Banker of the Year for the Middle East award.
Suvo’s current role at Emirates NBD is overseeing two major businesses of the Bank, Retail Banking and Wealth Management, which together contribute to over 40% of the banking group’s revenues and profits, have a customer base of over 1.7 million across 5 banking jurisdictions and a combined customer footing of over USD 60B. He is also the executive chairman of two of the Bank’s key subsidiaries: ENBD Asset Management, the largest asset management company in the UAE and ENBD Securities, one of the leading brokerage houses of the country. Additionally, he serves on the boards of Emirates NBD Egypt, ENBD Capital KSA and Tanfeeth, the bank’s operations and processing subsidiary.
Arup joined ADCB in June 2005 and is currently the head of the Consumer Banking Group and a member of the Management Executive Committee.
As Head of the Consumer Banking Group, Arup oversees the following business or functional units:
Prior to ADCB, Arup spent seven years with Citibank. In his last role in Citibank, he was the Head of Wealth Management products and the Marketing Head for the UAE consumer business of Citibank.
Before Citibank, Arup has worked with Unilever in India for seven years in several sales and marketing roles, the last being as Senior Product Manager for a detergent brand called “Wheel”.
Arup is a Mechanical Engineering graduate and holds an MBA degree from the Indian Institute of Management, Lucknow (Class of ’91).
Subroto Som is Head of Retail Banking Group at Mashreq. With over 30 years’ of experience across consumer banking, wealth management and commercial banking, Som is an effective and inspirational leader, who achieves significant results through transformational strategies.
Som graduated from IIT and IIM India, and built his career in Citibank and Standard Chartered Bank, where he held several regional and global roles across Risk, Business, Products and Segments. With a natural charisma to connect with people, Som’s drive and energy makes him passionate about customers, digitisation, brand and values.
Basker Rangachari is Senior Vice President and Head of Marketing at Mashreq Bank. He joined Mashreq in August 2016. With almost 3 decades of diverse leadership experience across consumer banking, payments services, private equity, retail and consulting, Basker is responsible for driving the bank’s brand and marketing strategies, customer communications, analytics and digital marketing.
Prior to joining Mashreq, Basker worked for Zafin Labs Inc., where he was CEO Asia Pacific & Chief Transformation Officer. Over the past 29 years, he has gained experience in B2B and B2C multi-national corporations, including Standard Chartered Bank, MasterCard Worldwide and Ernst & Young. At Standard Chartered, Basker held senior consumer banking leadership roles over a 10-year career, rising up to his last role as their Global Head of Brand and Retail Marketing.
In his marketing roles, he delivered several first-to-market service guarantees, disruptive marketing campaigns, branch facade digitization strategy and pioneered the extensive use of digital & social marketing platforms. He has received several prestigious awards including Digital Marketer of the Year 2013; Marketer of the Year 2012; Fifty Most Talented CMOs in Asia Pacific 2013; and CRM Director of the Year 2010.
He is a regular keynote speaker at global conferences and university graduate programs, and has authored several articles on personal financial management.
Mr. Rangachari qualified in 1987 as a Certified Chartered Accountant from ACCA (UK) and was ranked as Gold medalist. In 2000, he graduated from the University of Technology Sydney, with a Masters in International Business and was ranked Top Graduate student.
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