Sanjay Khanna joined RAKBANK in September 2011 as Chief Information Officer where he is responsible for developing a vision for the Information Technology (IT) department, ensuring high quality of overall services to the Bank from the technology department, and establishing and maintaining an appropriate technological infrastructure with the Bank’s business partners. Prior to joining RAKBANK, Sanjay served as Deputy General Manager at ICICI Bank Ltd for six and a half years where during his tenure he headed various technology groups including International Banking Technology Group and the Shared Services Technology Group. He also spent seven years at the National Bank of Oman and six years with Deutsche Software (India) and his last designations, respectively, were Senior Managers of Systems and Senior Consultant.
Sagheer Mufti is the Chief Operating Officer (COO) of ADIB, a position he has held since he joined the bank in 2014. Mr. Mufti is a seasoned executive with over 33 years of executive experience with Citigroup and in global financial services. He has significant expertise in operations, technology and compliance. He also has undertaken business roles and has extensive leadership, strategic planning, and business development and execution skills.
Mr. Mufti is responsible for building a corporate culture based on operational excellence and effective client servicing across ADIB. He also has executive responsibility in leading the digital transformation and simplifying the customer experience and drive value thru digital integration into the bank’s internal functions and client-facing opportunities. Mr. Mufti has deployed cutting-edge technologies to support the expansion of the bank’s business, and to meet the demands of its rapidly growing customer base.
Prior to ADIB, in his 33 years at Citigroup Mr. Mufti handled various senior roles at country, regional and global level in operations and technology and compliance. He also had several senior business management roles with P&L responsibility. Before joining ADIB Mr. Mufti was Citi’s Global Head for Anti-Money Laundering Operations. Mr. Mufti worked with Citi in roles based in USA, England, Saudi Arabia, Kenya, Nigeria, Greece and Pakistan.
He holds an MBA from George Washington University in Washington, D.C.
Ziad Alyousef is currently General Manager of Payment Systems at the Saudi Arabian Monetary Authority (SAMA).
As the General Manager (SAMA), Ziad is responsible for all national payment systems in Saudi Arabia. The payment systems in operation today, consists of the Saudi Arabian Riyal Interbank Express (SARIE), which is the national RTGS, the Saudi Payments Network (mada), which is the national cards payment scheme connecting all of the ATMs through the banks and directly drives all POS terminals in the Kingdom and the national Electronic Bill Presentment and Payment system (SADAD).
Ziad is responsible for developing and defining the national payments strategy and roadmap to guide the development and modernization of the Saudi Arabian payment systems. A key focus of the strategy is to support the Saudi Vision 2030 by facilitating new and varied types of commercial activity within the domestic economy through the build out and strengthening of existing payment systems and the timely adoption of emerging technological innovations.
He is a firm believer in disruptive innovation whilst remaining true to the organizations’ core values. He is keen to foster competition and growth in financial services by supporting both small and large businesses that are developing products and services that could genuinely improve consumers experience and create new outcomes.
Ziad holds an MBA degree from Al Faisal University in addition to attending executive education programs at Harvard Business School and INSEAD.
Bandar is a customer-Centric driven and self-motivated individual that has broad working experience in financial services (customer value management/remittance /commercial card banking | credit/debit/prepaid) and technology (loyalty management systems, security & identity management).
A generalist but with a strong focus in creating customer value with considering the customer life cycle. Bandar's subject matter specialty is to fit bank' products and services into the sales and service model, to maximize customers acquisition and increase cross selling ratio.
Saif ALKaabi is a Senior Head of Information Technology at Abu Dhabi Securities Exchange(ADX). He has been with ADX since the beginning, year 2000, supervising and managing the trading systems of financial market. He is focusing on how to improve customer satisfaction and expectation by implementing the latest solutions which makes ADX to compete with other exchanges in the mena region in term of services and products.
Suvo is a distinguished retail banking professional with over 30 years of multi-functional experience with five leading financial institutions and in multiple geographies across Middle East and Africa. Currently, he is the Senior Executive Vice President and Group Head of the Retail Banking, Private Banking and Wealth Management businesses of Emirates NBD, the largest bank by customer base and brand value in the United Arab Emirates (UAE). Earlier in his career, Suvo has worked with three multi-national banks – Standard Chartered, ANZ Grindlays and Citibank NA, and two regional banks – National Bank of Dubai and National Bank of Abu Dhabi. In 2015, Suvo was recognized with the Asian Banker Retail Banker of the Year for the Middle East award.
Suvo’s current role at Emirates NBD is overseeing two major businesses of the Bank, Retail Banking and Wealth Management, which together contribute to over 40% of the banking group’s revenues and profits, have a customer base of over 1.7 million across 5 banking jurisdictions and a combined customer footing of over USD 60B. He is also the executive chairman of two of the Bank’s key subsidiaries: ENBD Asset Management, the largest asset management company in the UAE and ENBD Securities, one of the leading brokerage houses of the country. Additionally, he serves on the boards of Emirates NBD Egypt, ENBD Capital KSA and Tanfeeth, the bank’s operations and processing subsidiary.
Disruption, Customer Experience, Digital Reinvention, Robotics, Blockchain, Fintech's, Payments and Cognitive are Boardroom discussions for all Banks today as business priorities.
Naveed's MEA practice leads C level dialogue and execution in each of these domains focused on partnership led models of collaboration driving NPS and customer growth.
Subroto Som is Head of Retail Banking Group at Mashreq. With over 30 years’ of experience across consumer banking, wealth management and commercial banking, Som is an effective and inspirational leader, who achieves significant results through transformational strategies.
Som graduated from IIT and IIM India, and built his career in Citibank and Standard Chartered Bank, where he held several regional and global roles across Risk, Business, Products and Segments. With a natural charisma to connect with people, Som’s drive and energy makes him passionate about customers, digitisation, brand and values.
Sanjay Malhotra is the Chief of Consumer Banking at Dubai Islamic Bank. He is responsible for ensuring that all DIB’s consumer products and services are delivered in line with the Bank’s customer centric vision and approach. Sanjay also overlooks DIB’s commitment to make banking more convenient and reliable to continually meet the needs of customers.
With over 26 years of multi-functional experience in leading banks of the region, Sanjay is a prominent figure in the Consumer Banking genre. Prior to joining DIB, Sanjay was General Manager – Retail and Private Banking at National Bank of Oman. He was previously Head of Retail Banking (International) at National Bank of Kuwait. Sanjay has also worked with Citibank, ANZ Grindlays and Arab Bank in multiple geographies in Asia, Middle East, Levant & North Africa.
In the early part of his career, he worked as functional head for areas as diverse as marketing, product management, and retail risk and credit. He has been driving business strategy as a country and regional business head for over 12 years. He is also a board member of Dubai Islamic Financial Services (DIFS) and Emirates Digital Wallet.
Colleagues view Sanjay as someone with strong people skills. He is an approachable and committed banker who is always willing to impart his ideas and experienced knowledge towards the continuous development of his department and the overall bank.
An Indian national, Sanjay is a graduate engineer and MBA from BITS-Pilani in India. He is married and has two children.
Bruno Ferreira is a Managing Director at Alior Bank S.A., responsible for Corporate Development, overseeing the Strategy and Innovation teams at the Bank. Before joining Alior Bank, Bruno was the leader of the Corporate Finance Strategy team and senior member of the Transaction Advisory team for the financial sector at EY Poland. Throughout his career Bruno has been advising financial institutions and other companies on strategy, corporate finance, operations and innovation. Bruno has a degree in Technological Physics Engineering from Instituto Superior Técnico (Lisbon, Portugal) and an MBA from INSEAD.
Mike Hobday leads IBM’s Cognitive Process Transformation Consulting Practice in Europe.
The practice is focused on breaking new ground in operational effectiveness and productivity through automation and insight.
Mike’s disciplines include Artificial Intelligence, Machine Learning, Big Data and Advanced Analytics; automation solutions including Robotic Process Automation, new leading solutions to exploit the potential of “Internet of Things” and Blockchain technologies. The Practice also includes Finance, HR, Change and Procurement specialists with deliver capability locally, near and off-shore.
In IBM Mike has led the UK Banking Practice and was formerly Financial Services Leader in Asia Pacific. He has advised Banking and FS clients globally on cognitive automation and was formerly Global Lead Account Partner for clients including Barclays, Maybank and ABN AMRO.
Dinesh Sharma leads the consumer franchise for the Middle East & North Africa (MENA) cluster based out of Dubai, UAE and has been in this role since Nov. 12, 2012.
Prior to his current role, Dinesh was the Consumer Group Risk Director for EMEA from December 2006, responsible for managing credit and fraud risk, defining risk appetite, optimizing risk capital and executing asset risk strategy across all Consumer businesses in the region.
Dinesh joined Citi in 1990 and over the last 25 years has worked across a range of functions and business units in Consumer. He started his career with Citi in India as Sales & Distribution Manager for Unsecured Lending and then moved to multiple roles within Citi India - Collections Manager, Relationship Manager for Business Lending & Securitization, Area Director for Mortgages, Business Head - Unsecured Lending, and Managing Director for Citifinancial India. In May 2002, he moved to Italy as Consumer Risk Director, based in Milan. In October 2004, he became the Regional Risk Director for Citifinancial Europe, based in London.
Dinesh has a Bachelor’s degree in Mathematical Statistics and a Master’s degree in Business Administration.
Iqbal AliKhan is the Program Director for Blockchains & Innovations for Global Markets, Enterprise at IBM. He is a banker who moved over to management consulting and built an intuitive understanding of the intersection of business and technology, leveraging technologies such as cognitive analytics, Watson (artificial intelligence & machine learning), mobile, big data, API’s and Blockchains to accelerate go to market strategies and operationalize new business models. Most recently, Iqbal conducted the successful adoption of distributed ledger technology to trade for financial institutions. He followed that up by extending the value chain across 9 participants in trade supply chain finance, including ports, logistic companies, telco, banks, airline and regulators across the value chain. He is now working with multiple institutions to prioritize trade lanes. Iqbal works at the cusp of adoption of innovations, and blockchains by banks, governments, central banks and commercial organizations, as part of their digitization strategies.
Iqbal has over 20 years of experience including successful launch of a new product for a Fortune 50 bank, a corporate private equity and venture capital platform for a Fortune 50 corporate, and a business development platform generating over a billion dollars of corporate contracts for the same corporate.
He has conducted strategy and operational projects at banks and global card companies in North America, Europe and Asia. He has hands on experience in Fintech developments, most recently around payments, retail, transaction banking and regulations. Iqbal has been at the forefront of innovations and a change agent at IBM, leading several first of a kind initiatives.
Iqbal holds a BA in Economics and History, an MPhil in Finance and has completed various executive management programs at Citibank, IBM and INSEAD. He is recognized as an IBM Inventor for developing “Method & Application for Business Initiative Performance Management”.
Vivek is a Vice President leading the cloud platform and Innovation practice for MEA. He brings strong thought leadership on the topics concerning all Banks today on how to optimize their application stacks and infrastructure investments. He personally has led transformations of Airtel and Mobily in the region and drives a strong cyber security agenda within all client engagements today.
Senior Consultant at Comarch (est. 1993), a provider of innovative software and IT services for financial institutions worldwide. Maciej has focused his career on helping banks drive innovation, explore new revenue opportunities, lower operating costs and improve user experience in the area of digital banking for corporate and SME customers. Having been in software development, project management and consulting for top banks, Maciej has acquired close to 9 years of international experience in technology and business alike, which allow him to provide uniquely insightful solutions to problems faced by modern financial institutions.
Marten Kruisinga advises large enterprises, primarily banks and insurance companies on all continents on how to make their digital ambitions a reality. Often, they have many challenges, like existing legacy systems and silo-ed architectures. He helps them by designing digital transformation programs which are feasible, tailored, creative and have instant business value.
Marten is responsible for the expansion of the Backbase footprint in Middle East and by making sure existing customers are extremely satisfied, the market is familiar with our offering and prospects become believers
Daragh O’Byrne is the Vice President, Global Head of Marketing & Alliances for Nucleus Software, where he is responsible for driving business transformation through integrated and strategic marketing initiatives. He brings over 20 years’ experience in the Financial Services application software sector. Daragh’s key focus area has been ensuring that software provides tangible business benefits for customers and that these benefits are explained in a clear, concise and compelling way. His expertise lies in using an integrated set of creative marketing activities that generate high decibel results. His industry experience and in-depth understanding of technology drives his passion to ensure that value is delivered to customers.
Ilker Tasdemir is the Director of Business Analytics and Managing Partner at MDS ap. With has over 20 years of experience in data science especially in advanced analytics, Ilker has rich experience helping customers in the finance and banking sector use their data in creating business value.
Ilker’s project customers include Saudi Credit Bureau, Abu Dhabi Islamic Bank, Kuwait Finance House, Qatar Islamic Bank, Commercial Bank of Dubai, Emirates NBD, National Bank of Abu Dhabi, Habib Bank AG Zurich, SAMBA Financial Group, National Commercial Bank, Al Rajhi Bank, Akbank, Yapi Kredi Bank, Ziraat Bank, Halk Bank, ING Bank, Boubyan Bank, Union National Bank, Gazprom Bank as well as UAE Exchange.
Ilker Tasdemir has a Bachelor of Science graduate from Marmara University and has multiple technical certifications in Enterprise Information Management, Security and Enterprise Data Warehousing, Business Analytics as well as management Certificates from prominent institutions. He is married and currently resides in Abu Dhabi of the United Arab Emirates.
Thomas has over 20 years' experience in banking, working across a number of different fields - mainly in investment banking, wealth management and retail banking. Before joining Dorsum he worked as Director Innovations in the private clients division at UniCredit Bank in Munich. This role included the responsibility for FinTech cooperations and the integration of innovative ideas and concepts into the business processes of the bank.
Prior to that he was Deputy CEO of Takarekbank in Budapest, a co-operative central bank for 115 local Hungarian co-operative banks with 1,650 branches, overseeing the capital markets and payments business. Thomas built his career in German DZ BANK Group where he held various senior positions including Managing Director of DZ BANK Ireland in Dublin.
Thomas studied law and economics in Hamburg and Mainz. He holds a LLM degree from Andrassy University Budapest and a joint MBA degree from Columbia Business School, London Business School and Hong Kong University.
Guy Mettrick is Appian's Financial Services Practice Leader in Europe. Responsible for driving Appian's go to market strategy for financial services in Europe. The role includes working with customers, partners and industry associations to ensure Appian deliver applications that help financial firms grow, manage risk and increase the efficiency and effectiveness of their business processes.
Prior to Appian, he was Head of European Fund Business at Sumitomo Mitsui Trust Bank. He has also held management positions at BNP Paribas and RBC. Guy Mettrick has a Bachelor of Arts degree in Business Studies (Finance & Marketing) from the University of Portsmouth.
Nicholas Hacking is currently Sales Director with ERI Bancaire SA.
Nicholas is co-responsible for ERI’s Sales activities internationally, and is also responsible for its operations in the US/Caribbean, Middle East and Asia/Pacific, as well as the UK and Channel Islands. He has been with ERI since 1996. Prior to joining ERI, Nicholas worked for several IT companies, and in client facing and operational roles in the wealth management operations of several international banks.
ERI’s software application, the OLYMPIC Banking System, is specifically designed for financial institutions, especially in the retail and private banking, wealth management, fund and investment management areas. The OLYMPIC Banking System has a leading position amongst financial institutions in the wealth management sector.
K Srinivasan (KS) is the Business Head for ‘India, Indian Sub-Continent, Middle East, Levant, Africa markets (IMEA), Asia Pacific (APAC) & CIS Markets. Prior to this, he was leading Monetization, Acquisitions, Worldwide Alliances and Sales Partnerships as a Corporate Manager. KS is a post graduate in Management from Xavier Institute of Management (XIMB), India and has worked and performed different roles in different Industry segments like Metals, FMCG and Paper. He is widely travelled and has led the sales and alliance engagements with banks & financial institutions in different countries.
With over 25 years of experience in Banking, Nitin has led transformational change across various functions of Investment, Retail and Corporate banking. In his current role as CTO of Mashreq bank, Nitin’s role is to transform the Business Technology function by defining a comprehensive IT strategy and a road map for continuous product enrichment, flawless deliver of projects, digitization drive across businesses and to promote innovation. Nitin has worked for JP Morgan, as Chief Quality Officer of Investment Banking Technology. Prior to that, in Barclays he established the Barclays captive IT center in India in 2007. Nitin was an Executive Director at Morgan Stanley prior to that and was the Regional Technology Head for Emerging local Corporate Banking & eCommerce at Citibank.
Tariq Al-Osaimi joined the National Bank of Kuwait in 2016 as an Assistant General Manager of Innovation and Digitalization. He is responsible for leading the Bank’s digital strategy.
He is also responsible for setting the bank digital strategy to drive growth by converting traditional analog businesses to digital ones using the potential of modern online technologies, mobile applications, analytics and data, and at times oversees operations in the rapidly changing digital sectors.
Prior to joining the National Bank of Kuwait, Tariq was a Chief Information Officer at Kuwait Credit Bank responsible for IT strategic planning, to transform the bank into an all digital bank. At the end of the transformation, the personal loan approval time was reduced to 90 seconds from 3 days and mortgage approval from 2 weeks to 10 minutes.
Tariq holds a BS degree from the Oregon State University School of Engineering and leadership training from Harvard University.
Sanjeev Mulay is a senior banking technology professional managing a large technology transformation program and all other aspects of IT Delivery for a high growth financial institution. As part of his duties, he manages large strategic projects, application development, IT infrastructure as well as the BI/Data Warehousing initiative. He has a strong people focus and manages a diverse, geographically dispersed team that works together to deliver the common objectives. Sanjeev strongly believes in the coaching style of people management and have built a high performing team that continuously improves its game.
The key projects he has been working on currently include Treasury & Limits/Collateral Management, Trade Finance Back Office System, a bank-wide CRM implementation, Corporate Transaction Banking, as well as a Digital Transformation for the Consumer Bank.
He is also commercially astute and handles a large portfolio of vendor relationships.
Ugo Pollio is a Solution Engineering Manager for Delphix. He is a seasoned IT professional with a solid background in Data Integration, Data warehousing and Business Intelligence.
Working across the EMEA region, he works as a trusted business advisor creating solid long-term relationships with customers and partners.
Prior to joining Delphix he spent over 15 years at Oracle in various roles, most recently as an Information Architect where he provided know-how and expertise to ensure and guarantee customers got the best from their data.
Ugo is passionate about delivering real business value through IT innovation.
Béla Vér graduated from Kandó Kálmán College where he studied Information Technology and continued his education at Corvinus University of Budapest where he acquired an MBA degree. After spending a few years working in IT and finance, he gained professional experience and in 1998 he became one of the founders of ApPello Kft. Since its foundation - due to the talented leadership - the small start-up has evolved into a strong SME company and a recognized financial software developer in the CEE region. Moreover, since 2013, ApPello gained international clients (in Croatia, Czech, Romania and Slovakia) as well.
At the very beginning Béla was actively involved in software development but presently he is responsible for the business development and expansion in foreign countries.
Brian Meenagh is a partner in the Dubai office of Latham & Watkins. His practice focuses on complex technology transactions and joint ventures, fintech, procurement and sourcing of technology, intellectual property counselling and data privacy and cybersecurity. Prior to becoming a lawyer, Brian was a technology analyst at Accenture and worked on a variety of outsourcing, business transformation, systems integration, and software development projects for blue chip companies and UK central government. Since becoming a lawyer, Brian has advised many leading banks and financial service institutions on technology matters, including multiple UK investment and retail banks, US investment banks, European and Asian banks as well as various banks, banking associations and consortia and wealth funds in the GCC. He also advises global and regional fintech business on establishing and operating in the UAE. Clients say Brian “possesses invaluable technical knowledge and gives you faith that he is up-to-date with the latest legal position” and his practice “has particular expertise in advising banks on the development of e-commerce platforms and digital payment systems”. Brian writes and provides training to clients regularly on bitcoin and blockchain matters, has commented on bitcoin and blockchain matters for www.bitcoin.com and is a member of the regulatory committee of the Global Blockchain Council in Dubai.
Previously, Peter has worked as the Head of Management Secretariat and Banking Business Development of Nordea. He was involved in the Strategic development of the DK retail bank including sector cooperation.
He is also member of Digitalization and Infrastructure committee in the Danish Bankers Association and Vice Chairman of Visa Denmark. He is the Vice Chairman, E-nettet A/S and has managed strategic development projects with various scopes e.g. customer development, legal structure programme, mobile payments, income and profitability generation.
He was a Full time MBA student of Hult International Business School, San Francisco and also has a MsC in Strategy & Finance and a BsC Economics & Law from the Copenhagen Business School, Business School.
Peter received the Berlingske Tidende Top 100 Talent 2012.
Basker Rangachari is Senior Vice President and Head of Marketing at Mashreq Bank. He joined Mashreq in August 2016. With almost 3 decades of diverse leadership experience across consumer banking, payments services, private equity, retail and consulting, Basker is responsible for driving the bank’s brand and marketing strategies, customer communications, analytics and digital marketing.
Prior to joining Mashreq, Basker worked for Zafin Labs Inc., where he was CEO Asia Pacific & Chief Transformation Officer. Over the past 29 years, he has gained experience in B2B and B2C multi-national corporations, including Standard Chartered Bank, MasterCard Worldwide and Ernst & Young. At Standard Chartered, Basker held senior consumer banking leadership roles over a 10-year career, rising up to his last role as their Global Head of Brand and Retail Marketing.
In his marketing roles, he delivered several first-to-market service guarantees, disruptive marketing campaigns, branch facade digitization strategy and pioneered the extensive use of digital & social marketing platforms. He has received several prestigious awards including Digital Marketer of the Year 2013; Marketer of the Year 2012; Fifty Most Talented CMOs in Asia Pacific 2013; and CRM Director of the Year 2010.
He is a regular keynote speaker at global conferences and university graduate programs, and has authored several articles on personal financial management.
Mr. Rangachari qualified in 1987 as a Certified Chartered Accountant from ACCA (UK) and was ranked as Gold medalist. In 2000, he graduated from the University of Technology Sydney, with a Masters in International Business and was ranked Top Graduate student.
Simon Thompson is the Global Head of Digital Commerce, HSBC PLC. He joined HSBC in February 2015, charged with driving a cross-functional behaviour change to digital ways of working that will result in positive commercial outcomes for customers, colleagues and shareholders.
Previously, as Managing Director for Wm Morrison Supermarkets he set up an on-line grocery delivery service in the UK from scratch, and enjoyed his time as Worldwide Customer Experience and Strategy Director for Apple’s online business, following several years as its General Manager in EMEA and India. His experience, which includes serving as European Managing Director of lastminute.com and in senior roles at Motorola and Honda, covers many product categories and consumer groups. Formally educated in computer science, Mr. Thompson has progressed his career from a singular technical discipline to senior leadership roles with a focus on business model transformation, innovation, and digital commerce.
Mariano Capezzani is a Digital Product Manager at HSBC Digital Solutions, currently helping the organisation design and deliver next-gen digital experiences across multiple markets. He’s been an active player in the ongoing digital transformation where HSBC has redefined how it builds digital products through modern tools, platforms and ways of working.
Before working for HSBC, Mariano was Product Development Director and Head of Digital Channel at Telefonica.
Mariano has a background in consulting, product management and engineering. He’s an electronics engineer that should have been a computer scientist. He’s passionate about product, design, mobile development and all things technical. He loves to code in a few languages, does so every day of his life.
Mr. Pillairkulam Parthasarathy is a senior vice president at First Gulf Bank where he is in charge of leading the institution’s enterprise information systems risk, operational risk, business continuity, and fraud deterrence efforts. He also serves as a member of the InfoSec sub-committee of the UAE Bank Federation, an industry body that offers views on information system risks and critical data asset/infrastructure protection issues. He is an information security, compliance, and risk management specialist who has 22 years of experience in cybersecurity and info-sec risk management functions focusing on latest technology trends
Ibrahim is a passionate advocate of customer centered design and has successfully led many initiatives focusing on design thinking, innovation and business transformation in different roles with various leading financial institutions of UAE over past few years. Key achievements include launch of Emirates Islamic bank (2004), DIB’s core banking & CRM platforms (2008) and DIB Smart Banking (2014). Ibrahim has successfully led DIB’s interactive channels for over five years and transformed the overall customer digital experience through introduction of innovative and value added digital services winning many prestigious awards. Currently, as Head of Innovation at DIB, he leads a cross functional strategic team to implement innovative smart banking initiatives to enhance customer experience and improve service design & delivery. As a member of UAE Banks’ Federation Digital Committee Ibrahim is actively involved with key UAE banks working towards enhancement of digital footprint in UAE through exploring disruptive technologies and legislation recommendations to facilitate the adaption. Ibrahim has a Bachelor’s degree in Computer Science and MBA with Finance major.
Faran Niaz is the Global Head of Service Quality & Customer Experience at ADIB. A change management expert with over 25 years’ international experience working within the financial services sector, Faran has a strong track record managing and enhancing customer service channels, including call centres, customer service offerings and complaint resolution units.
Faran joined ADIB in March 2009 and has helped the bank win ‘Best Bank in Service & Customer Experience in the UAE’ for an unprecedented six consecutive years. Before joining ADIB, he was a Vice President with Mashreq Bank and previously spent over a decade with Citibank managing the bank’s customer service channels across different geographies.
Raju Adnani leads the execution of Channel and Enterprise Services (CES) strategic objectives in the Middle East, North Africa Pakistan and Turkey region since May 2015. From a product perspective he manages and develops digital platforms & connectivity services that support multinational corporations, financial institutions and public sector organizations in cash management, payments, receivables, liquidity management and trade services. He is responsible for driving the cyber security awareness across client segments and is also the capability build manager for the region with the focus on regulatory builds and market infrastructure.
Raju has been with Citi for over 10 years and into banking for over 18 years working in Asia and Middle East in various positions across Technology, Implementation, Sales and Product Management. In his previous role at Citi, he managed the PMO out of UAE for the region.
Raju holds Bachelors of Engineering (Civil) and Masters in Information Management from Mumbai University and have been certified by Project Management Institute, as PMP.
Philip King is the Head of Retail Banking at ADIB. He joined the bank in 2013 with over three decades of banking experience across Europe, the Americas and the Middle East.
Mr. King is currently directing the strategy to grow ADIB into a leading retail bank in terms of revenue, market share and its presence in the expat market. He has achieved growth in excess of past performance and above market rates through revenue acceleration initiatives, by driving nascent lines of business such as Wealth Management and Bancassurance, and by launching marketing and branding campaigns to target the expat market.
Within ADIB, Mr. King leads the full Retail Banking Proposition comprising Liabilities & Wealth Management, Assets, Distribution, Cards, SME, e-Channels, UAE Marketing, Expat Strategic Business Unit, Segments, Customer Experience and COO. Philip also directs strategic initiatives including network expansion, digital strategy, contact centre optimization and digitalization.
Mr. King works to ensure the highest standards of customer service and brand consistency across product ranges and multi-channels including branch, mobile and digital. He has led the team at ADIB to win multiple awards in the sector for customer service and innovation.
Prior to joning ADIB Mr. King managed various retail franchises for Citibank, including 5 years with Citi in Poland, which had over 86 branches, and ABN Amro, which included Saudi Hollandi Bank in Saudi Arabia with 41 branches for 30 months, and ABN Amro Latin America for 3 years. He was most recently responsible for the start-up and growth of retail banking for International Bank of Qatar based in Doha.
Philip is a graduate of Bristol University in England and has an MBA from London Business School.
Sameer is a business driven security practitioner with a strong domain knowledge and experience across diverse industry segments. His experience spans over 18 years in Government Services, Telecom, ITES and Banking industry verticals. He has spent over 10 years focusing on banking security while managing information security programs for some of the top-notch Indian and GCC regional Banks. He is currently in the leadership role at Mashreq Bank to support and augment cyber security capability.
Sameer, has played key role in establishing sustainable security function supported by industry best practices to meet long term organizational security vision for several large banking organizations.
He is a Bachelor of Computer Science and Masters in Cyber Security & Cyber Law. He also holds various industry recognized professional certifications viz: CISA, CISM, CEH, ISO27001, TOGAF 9, ITIL.
Ramana Kumar is currently the Head of Payments for First Abu Dhabi Bank (FAB) responsible for building lifecycle solutions for corporates encompassing Merchant acquiring, Government solutions, Prepaid solutions, Remittances and Wallet. Previously, he was Co-Head of Global Transaction Banking (GTB) and was instrumental in building regional propositions, products and channels across cash, trade and cards.
Ramana has special interests around fintech/ blockchain and the impact on the payments space. He has participated in many forums focusing on future of payments, trade, fintech / blockchain.
Ramana has mix of strategy and business experience and was instrumental in developing the bank’s new strategy and rolling out five-year plans for the wholesale, commercial, and retail businesses.
As the Head of Group Customer Experience at Emirates NBD, Kuldeep Chouhan is responsible for delivering on strategic goals of improving customer experience and the service culture across the bank. In the current role, Kuldeep has successfully led the function over the last two years, focusing on areas like customer journeys, enhancing complaints management, and building a strong service performance framework.
In his prior role within the organization, Kuldeep has successfully led various Lean Transformation projects in his last 11 years stint with the bank, primarily focusing on areas like Customer Experience and Operations. Prior to joining Emirates NBD, Kuldeep was associated with a leading bank in India, IDBI Bank, where he was working for more than six years.
As an expert in the world of finance, and a veteran with extensive knowledge in the remittance & payments industry in particular, Sudhesh Giriyan holds the position of COO at Xpress Money. Very recently, he has taken up an additional role of spearheading the group’s digital business globally and believes that it is indeed the opportune time to delve into the online sphere of the business. He is extensively involved in the overall strategy, operations and profitability of Xpress Money in the diverse international markets that the company operates in.
Sudhesh has been a part of the Xpress Money family for over a decade, and has played an integral role in shaping up the marketing, customer service management and market research efforts for Xpress Money. With one of his key focus areas being expansion of the brand’s equity across international markets, he is the driving force behind Xpress Money’s fast multiplying global network of partners and strategic alliances with renowned international money transfer operators (IMTOs), banking as well as non-banking institutions, telcos and online remittance players.
A leader who focuses on opportunities and solutions when facing challenges, Sudhesh believes in leading his team from the front. Through the years his keen eye for identifying new markets, his knack for building sustainable relationships and always delivering a better value to the customer have been instrumental in transforming Xpress Money into one of the world’s most trusted and well-networked instant money transfer brands.
Sudhesh holds a Master’s in Business Administration from the prestigious Indian Institute of Management, Bangalore (IIM-B) and a degree in Mechanical Engineering. He has also completed the prestigious Management Development Program from IIM, Bangalore.
When not passionately pursuing the Xpress Money dream, Sudhesh likes to take time out to spend with his family. He has a keen interest in music and is known to be a very good singer. Sudhesh also likes to set aside time to pursue meditation whenever possible.
Mufaddal Khumri has been a banker for the past 20 years and has worked in India and the UAE across various businesses in consumer and Islamic Banking. Whilst in India, he worked with ICICI Bank for 8 years in various capacities across Retail Banking including the Non Resident Indian Business. In UAE, he has worked with ADCB for 6 years, establishing and heading their Islamic Banking Business. Currently he is with RAKBANK, heading the retail products and cards business. Prior to which he set up their Islamic Banking Business. An avid reader, he loves cooking and listening to Urdu poetry.
Expotrade Middle East FZ-LLC
1002, Al Thuraya Tower 2, Dubai Media City
PO Box 500686 Dubai, U.A.E.
Tel: +9714-4542135 Fax: +9714-4542136