MEBIS Dubai 2017

18-19 September 2017
Sofitel Dubai The Palm Resort & Spa
Dubai, U.A.E.

Industry Insights


UAE has a Favorable Environment for Digital Innovation to Grow

31%

of the population are below 25 years of age
60%

UAE Millennials are engaged in social media
6.5

average number of hours spent everyday online
$40k

average annual gross income for UAE by 2019
Source: eMarketer, Consumer Barometer, Global media insight, Nielson, Collinson Group, The National

In the next five years some consumers expect to interact via



Social Media - 28%


Telephone Banking - 28%


Branch Banking - 27%


Letters - 16%
Source: The Fujitsu European Financial Services Survey 2016

Some of the Key Trends Affecting the Banking industry


Big Data and Analytics

Cloud Services

Service Aggregation

Internet Of Things

Social Networks

Blockchain Technology

P2P Payments

Biometrics and Security

Mobile Payments

60% business customers are willing to switch to work with banks capable of delivering integrated, omnichannel service

Source: BCG Global Survey, 17 Nov 2015

Themes that Drive Disruption in Banking


Technology

User Experience

Convenience/Efficiency

Generational Shift


Majority of consumers believe the following services will decline in the next five years


Traditional Banking (Branches) - 58%

Telephone calls - 50%

Letters - 47%

while automated interactions are predicted to grow


Online Banking - 76%

Mobile Applications - 61%

Self Service Kiosks / ATMS - 48%
Source: The Fujitsu European Financial Services Survey 2016

European Financial Services Breakdown

61%

of 22-29 year olds have switched banks in the last five years
59%

would switch if their bank suffered a security breach
37%

would leave their banks if it's not up-to-date with technology
36%

use social media to interact with their banks at least weekly
74%

majority use online banking to interact with their banks
64%

of consumers prefer using self service kiosks or ATMs
Source: The Fujitsu European Financial Services Survey 2016

Registration Closed!

18-19 September 2017

Sofitel Dubai The Palm Resort & Spa
Dubai, U.A.E.

Industry News

 

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Expotrade Middle East FZ-LLC
1002, Al Thuraya Tower 2, Dubai Media City
PO Box 500686 Dubai, U.A.E.
Tel: +9714-4542135 Fax: +9714-4542136
Email: info@expotrade-me.com

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